Ghost Solution Suite

 

I am receiving a 36000 error when applying a ghost image to a Dell PE 1950. I am using a Win-PE disk and a USB external that stores the ghost images. I am following the same process and using the same boot disk with the same external drive as I have for the last 20 servers over the past few months. This is the first time I have received this error. I have tried everything I can think of and found on the Symantec website with no solution. This is the ghosterr.txt file;

 

Are the other 20 servers all the same model as the DELL you are currently having the problem with?

If so, have you compared the hardware components and whether they differ, and also compared the bios release and bios settings?

Does the error appear immediately or after a certain percentage of the imaging process has completed?

Problem


You are using Ghost to move image data from one computer to another. While Ghost.exe, Ghost Multicast, or Ghost Console is moving the data, you see the error message "Internal Error 36000..." The process will not complete.


Solution


This message indicates that Ghost has encountered a problem that it cannot work around or resolve. The information on the problem is not enough for Ghost to determine the cause of the problem, and Ghost cannot continue.

Because this situation has a variety of causes, no one solution will work in every case. To resolve the problem, try each of the following solutions.


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Note: The following solutions often resolve the problem for other error codes also.

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Method 1
When launching the Ghost DOS executable file, use the -fni switch:

ghost.exe -fni

This forces Ghost to ignore direct IDE access and choose another access method.

If using a consumer Ghost version, such as Norton Ghost 2002, use Ghostpe.exe instead of Ghost.exe. For a list of the consumer and corporate Ghost versions, see the document How to determine your version of Ghost.


Method 2
If cloning an NTFS partition or a disk that includes an NTFS partition, use the following combination of switches:

ghost.exe -ntc- -fni -ffx -fns -ntil


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Note: The dashes on either side of NTC are correct. Use -ntc- and not -ntc

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If using a consumer Ghost version, such as Norton Ghost 2002, use Ghostpe.exe instead of Ghost.exe. For a list of the consumer and corporate Ghost versions, see the document How to determine your version of Ghost.


Method 3
If cloning a computer that has Windows 2000 encrypted secure folders, remove the folder encryption or remove the folders before cloning.


Method 4
If the target computer has a prorietary or hidden partition, try deleting all partitions on the target computer with GDisk before restoring the image. The following is an example command line:

gdisk.exe 1 /y /del /all


Method 5
Modify the Config.sys file on the floppy boot disk to include the following line:

shell=command.com /p /e:2048


Method 6
Run Ghost from the command line. That is, when launching the Ghost DOS executable file (Ghost.exe or Ghostpe.exe), use command line switches to instruct Ghost on what tasks to perform.

For instance, to launch Ghost to copy (-clone,mode=pcopy) the second partition of the first local drive (src=1:2) to the first partition of a second drive (dst=2:1), without displaying the normal final warning prompt (-sure), type:

ghost.exe -clone,mode=pcopy,src=1:2,dst=2:1 -sure

For more information on this process, see Appendix A of the Ghost Implementation Guide or Ghost User Manual.


Method 7
Run a defragment utility, such as Speed Disk, and remove temporary files such as Internet Explorer cache files.


Method 8
Detach unnecessary peripherals, such as scanning devices or zip drives, and then run the Ghost DOS executable file (Ghost.exe or Ghostpe.exe) from the floppy disk with only the files necessary for launching Ghost and for accessing necessary devices. For instance, to write an image file directly to a CD-R or CD-RW device, load the DOS system files and Ghost files and do not load drivers for devices such as scanners, printers, and so on. For more information on which files are necessary for running Ghost, see the documents How to create a DOS system disk for Ghost and Which boot disks to use when writing to CD-R/RW drives.


Method 9
The error "Internal error 36000 Processor exception..." has been resolved in some instances in Symantec Ghost 7.0. To upgrade Ghost, see the document How to obtain current version of Symantec Ghost.