Endpoint Protection

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  • 1.  Internal file being picked up by Download Insight

    Posted Nov 27, 2012 03:03 PM

    We have an internal file linked to from our internal intranet site that gets picked up by Download Insight.  Is there a way that I can submit this file to Symantec so that it may be analyzed and whitelisted?



  • 2.  RE: Internal file being picked up by Download Insight

    Posted Nov 27, 2012 03:16 PM

    Send it here:

    https://submit.symantec.com/whitelist/isv/



  • 3.  RE: Internal file being picked up by Download Insight

    Trusted Advisor
    Posted Nov 28, 2012 02:24 AM

    Hello,

    In case if Download Insight is blocking a internal File, submit to Symantec Security Response Team on:

    https://submit.symantec.com/false_positive

    Check this Article:

    Symantec Endpoint Protection Download Insight is blocking an internally developed program

    http://www.symantec.com/docs/TECH173432

    Hope that helps!!



  • 4.  RE: Internal file being picked up by Download Insight

    Posted Nov 28, 2012 05:50 AM

    With instructions on how to avoid internally-developed apps from being detected, this article may also be of interest:

    Insight Deployment Best Practices
    Article URL http://www.symantec.com/docs/DOC5077



  • 5.  RE: Internal file being picked up by Download Insight

    Posted Nov 28, 2012 06:08 AM

    As an addition to whitelisting, it should be possible to create an exception for the file.

    In the SEPM console, try the following:

    Clients > [Group] > Policies > Exceptions policy > Exceptions >
      Add|Windows Exceptions|Applications

    In the emerging formular your internal application should be visible. Now you can determine the appropriate action for it.