Endpoint Protection

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  • 1.  Internet Email Auto-protect Tab missing

    Posted May 25, 2010 08:07 AM
    New installation to a client  ( from find unmanaged clients) with all SEP features and build 11.0.6, the Internet Email Auto-protect Tab missing.

    I have completely uninstalled, and re-installed. Still the same.

    Looking at control panel -> Programs & features, SEP , modify, there are  only 2 items listed under Antivirus Email Protection
     - Outlook Scanner
     - Notes Scanner
    **** (POP3/SMTP Scanner IS MISSING) ****

    I have checked in SEPM -> Admin -> installed packages, and the "All features of SEP" does include the pop3/smtp scanner.

    Actually I have 2 machines with the same problem , and they are both Windows 7 64 Bit.
    Is the 64 bit version able to do pop3/smtp scanning ?

    How do I correct this ?

    Regards
    Chris


  • 2.  RE: Internet Email Auto-protect Tab missing

    Posted May 25, 2010 08:16 AM

    open the sep client and  check :) 
    it wil be present


  • 3.  RE: Internet Email Auto-protect Tab missing

    Posted May 25, 2010 08:20 AM

    Rafeeq,
    It is NOT showing in the SEP client. the point I was making is that the push install from SEPM does not seem to have included this feature in the main install ( hence providing the info from programs & features)



  • 4.  RE: Internet Email Auto-protect Tab missing

    Posted May 25, 2010 08:27 AM
    can you paste the screen short of add/ remove programs here plz


  • 5.  RE: Internet Email Auto-protect Tab missing

    Posted May 25, 2010 08:38 AM
    Hi, Picture attached.



  • 6.  RE: Internet Email Auto-protect Tab missing

    Posted May 25, 2010 08:58 AM
    I checked on my machines; win xp was able to find pop3 listed in Add/ remove programs.
    however when i check the same on win 2003 via RDP was not able to find POP3
    the version is 11.0.5000 ; on xp
    and 11.0.4000 on servers 64 bit 
    seems like this feature is not availalbe.are u seeing this on few and not on others

    Edited: Are you on a RDP session?



  • 7.  RE: Internet Email Auto-protect Tab missing

    Posted May 25, 2010 09:12 AM

    Should it work on 64 bit, and thus there is a problem
    or
    It does not work on 64 Bit machines by design ?

    No not RDP, at PC physically.



  • 8.  RE: Internet Email Auto-protect Tab missing
    Best Answer

    Posted May 25, 2010 10:04 AM
    Solved - 11.0.6 Internet Email Auto-protect is NOT supported on 64 bit machines. Confirmed with Tech Support.


  • 9.  RE: Internet Email Auto-protect Tab missing

    Posted May 25, 2010 10:18 AM
    Thanks for letting us know..