Internet Explorer slowness with Network Threat Protection
Last week our company rolled out a massive install of Endpoint Protection 11 with Network Threat Protection. Ever since then users with older computers running Broadcom 57XX network cards have had nothing but problems. The biggest problem is that Internet Explorer will all of a sudden come to a halt, where it may literally take a minute to load google.com. The problem doesn't go away until the user reboots their computer, and sometimes even that doesn't seem to fix it. Even though Dell only has drivers for the 57XX network cards from 2007 I went to Broadcom's website and downloaded the 2011 drivers but that didn't seem to help. The lesser problem is that users will receive the blue screen of death, this may happen maybe once or twice a day while Internet Explorer coming to a halt happens 3-5 times a day.
One thing to note is that the problem only seems to affect Internet Explorer, Firefox and Chrome don't seem to have problems, unfortunately the application that our employees spend 99% of their time in is Internet Explorer only.
So far this is what I've done to troubleshoot
1.) Update all drivers
2.) Windows update, apply all patches
3.) Disable NTP - This appears to resolve the problem but I can't accept that as an answer
4.) Update bios
We're using version 11.0.7000.975 of Enpoint Protection
Comments 8 Comments • Jump to latest comment
Hi
Do you have any application and device management rule configured
http://www.symantec.com/business/support/index?page=content&id=TECH103087
Error: BugCheck_STR: 0x8E referencing sysplant
Fix ID: 2688234
Symptom: Application and Device Control feature causes blue screen error when the machine enters hibernation.
Solution: Added a hook to link to the library only once and improved error handling
Please don't forget to mark your thread solved with whatever answer helped you : ) Rafeeq
Rafeeq, none of our systems go into hibernate. When users do get a blue screen it happens randomly.
Try withdrawing the IPS policy to see if the problem goes away.
SEP Knowledge Base
Endpoint SWAT
Excuse my ignorance but is the IPS policy the Intrusion Prevention? How do I withdraw it, you mean to just uncheck anything to do with Intrusion Prevention?
Yes, Intrusion Prevention
In SEPM, go to Clients >> Policies tab
Select a group which to do this on (you may want to create a test group and move a few machines there)
Under Location-specific Policies and Settings, select Tasks next to the IPS policy and select Withdraw Policy
Screenshot attached:
SEP Knowledge Base
Endpoint SWAT
As crazy as this sounds no one has access to SEPM. It's managed by Dell. Any equivelant for just the client?
Right click the SEP icon in the task tray and "Disable Symantec Endpoint Protection" This should disable NTP (firewall and IPS).
SEP Knowledge Base
Endpoint SWAT
This may be an issue with the Teaming feature of Broadcom NIC.
Check the articles below.
http://www.symantec.com/docs/TECH132820
http://www.symantec.com/docs/TECH171402
http://www.symantec.com/docs/TECH96958
http://www.symantec.com/docs/TECH94159
Let me know it this helps.
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