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  • 1.  Intrusion Prevention for IE 9 won't let IE exit

    Posted Sep 29, 2011 04:53 AM

    I am on Windows 7 Pro x64 and have SEP 12.1 x64 client installed and is up-to-date. When I open IE 9 and then close it, the main window does disappear but when I open task manager, IE processes are still running. Besides, the desktop just freezes. I can't click anything on the desktop and neither right clicking will do anything. However, clicking on the start menu, taskbar etc are not affected. It's been a long time I upgraded to IE 9 but it's been a couple of days I have had been experiencing this problem. Upon terminating those IE processes, everything goes fine again. After disabling Symantec Intrusion Prevention add-on, I managed to find it was the culprit. Now it no longer happens. Here's a similar case: http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/ie9-freezes-desktop-in-windows-7/3214a56a-1be2-4711-85e1-73308a052c8e?tab=AllReplies and am sure Norton is the culprit in that case. So when can we expect a fix for this bug?



  • 2.  RE: Intrusion Prevention for IE 9 won't let IE exit
    Best Answer

    Broadcom Employee
    Posted Oct 03, 2011 09:03 AM

    Hi,

    I would suggest open a web case with Symantec.

    QuickStart Guide - Create and Manage Support Cases in SymWISE

    http://www.symantec.com/docs/HOWTO31132
     
    How to update a support case and upload diagnostic files with MySupport
     
    http://www.symantec.com/docs/TECH71023
     
    To resolve this issue logs will be needed.