Here are the possible reasons
If a TPM update fails, the content copied to the inbox will be moved to a folder called "invalid". Possible reasons:
- TPM has not been enabled
- The file type is not supported
- The file structure is incorrect
- The content being installed via TPM is already installed or is older than what is installed
Is your liveupdate on the client working fine?
was the inbox folder created automatically after you enabled third part in SEPM or you manually created it, this is the path for 11 and 12
SEP 11.x:
%ALLUSERSPROFILE%\Symantec\Symantec Endpoint Protection\inbox
SEP 12.1.x:
%ALLUSERSPROFILE%\Symantec\Symantec Endpoint Protection\CurrentVersion\inbox
check the event viewer and also the log.lue under
On Windows Vista, Windows 7, and Windows Server 2008:
C:\Program Data\Symantec\Symantec Endpoint Protection\<silo_id>\Data\Lue\Logs
check these logs it will give you the reason. You can post it here as well.