Video Screencast Help

Inventory of new versions of software.

Created: 05 Dec 2012 • Updated: 05 Dec 2012 | 8 comments
This issue has been solved. See solution.

Hi

Very easy question here. I just am having a hard time finding the best solution. I am trying to group all of Adobe's Acrobat versions together for inventory. I want to have a software release to have all of different versions under that one entry. (For example, 10.1.10 and 10.1.07 would find under Acrobat 10) I am trying to correctly meter the licenses we have availble. Is there a good way or a how to for this? I looked that the manual but it doesn't help me out too well. Thank you.

Comments 8 CommentsJump to latest comment

andykn101's picture

Got to Manage > Software and select "Installed Software Products". You should find Adobe Acrobat 10 listed if Inventory has found any.

The "Software Release" will always be the point version, 10.1.10 and 10.1.07 will always be different "Software Releases", it's the "Software Product" that groups them for licensing purposes. The console has a number of built-in Software Products, defined by Symantec; you shouldn't edit thhese but can create your own.

You need Asset Management Solution to manage licences.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

TOM_B's picture

How do I associate those releases to the product? How would I get these releases into the metering section? I do have Asset for management. Ideally this is what I want to happen. Screenshot. I want all the different releases to fall under one product so I can manage.

Andrew Bosch's picture

I don't think there is an out-of-the box software product definiton for Adobe Acrobat X (10).  Under the Software view, go to Newly Discovered software.  In the content pane, you will see a list of software resources.  Use the search box at top to find acrobat x.  Select one of them and on the right, you'll see an option to "Manage this software."  You will now be creating a Software Product.  On the Identify Inventory tab, make sure the search criteria is broad enough to catch all software resources you wish to associate with the product, but specific enough that all software is version 10.x.  Then, when you go to the meter/track usage tab, that same software will be listed and you can configure metering.

------------------------------------
Sr. Principal SQA Engineer
Symantec

SOLUTION
andykn101's picture

When you follow Andrew's advice, use the built-in definitions as a template, don't make the filters under the "Inventory" tab too specific. Especially the "Company" name under the "Inventory" tab, there can be quite a few permutations of Adobe; the Wildcards under "Known As" don't always seem to work too well for Adobe products.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.

TOM_B's picture

So in theory, this should pick up all of the acrobat products that are version 10 and pro? Using screen shot as an example. Is the company name too specific? 

TOM_B's picture

Screenshot says version 9 I know. Just an example of what I already had.

andykn101's picture

I'd just put "Adobe" (without the quotes) for the Company, unless you've got any separate companies with "adobe" in their name it won't matter.

Authorised Symantec Consultant (ASC) with Endpoint Management Limited, an Authorised Symantec Delivery Provider based in the UK.

Connect Etiquette: Please "Mark as Solution" posts that fix your problem.