Symantec Management Platform (Notification Server)

Hi we are running notifcation server 7.1.

Getting an increase of client PC's that run their inventories but then are not sending the results back to the server.

I have looked within the jobs and tasks but cannot see how to force the send.

Has anyone else encountered this error before and can anyone suggest a solution?

I do not want to have to reinstall the agent if I can help it.

Thanks in advance 

Hi Redtidings,

additional information is required to see a picture about what exactly goes wrong

#1. Getting an increase of client PC's

Questions:

► You've installed Symantec Management Agent manually on each client PC and made sure that SMA successfully communicates with your server?

► You've installed Symantec Management Agent by push from Symantec Management Console on all your clients PC? Did you make sure that they all were successfully installed (You can check Altiris Agent installation report in Symantec Management Console".

#2. They run their inventories but then are not sending the results back to the server

Questions:

► If #1 is OK and no problem there then what type of inventory you're waiting from these clients PC. Is it default basic inventory which Symantec Management Agent sends to SMP Server?

► How you're making sure that inventory doesn't arrive to SMP server from client PC? Where you're seeing this failure?

#3. Or you're trying to gather inventory data from your client PCs using "Altiris Inventory Solution"?

Answer for ► I have looked within the jobs and tasks but cannot see how to force the send:

a) You can create "Send Basic Inventory" task in Symantec Management Console and schedue it to all appropriate client PCs where Symantec Management Agent is installed and communicates with SMP Server.

b) Make sure that all Altiris Services are running on your SMP Server.

c) Check C:\ProgramData\Symantec\SMP\EventQueue\ folders, because there can be large amount of NSEs and aren't yet processed and populated its data in SMP server database.

(Also you can check this Article ► http://www.symantec.com/business/support/index?page=content&id=TECH183959&actp=search&viewlocale=en_US&searchid=1386184356464 )

d) Open Altiris Log Viewer on your SMP Server and check error or warning messages there in case if they are there.

Thanks,

IP.

Which inventory?  Hardware?

What's the actual version of the 7.1 platform?  The most current is 7.1 SP2 MP1 rollup 7.  Rollup 6 included a fix for the missing Hardware Inventory issue:

https://www-secure.symantec.com/connect/forums/machines-missing-hardware-inventory (See the last post)

Rollup 7 Information Page:
http://www.symantec.com/business/support/index?page=content&id=HOWTO81832

Primarily interested in Software inventory.

Thanks File attached showing version etc

Thanks Igor, but cannot see that page for some reason.

Have found that some of our inventories only had the delta option selected which only recorded a change in the inventory if additional software had been added, not removed.

Do you have any of the Rollup Packs installed?  This issue was fixed in 7.5 but there are many Inventory issues resolved by the various Rollups.  Here are the Release Notes for the Rollup Packs:

http://www.symantec.com/business/support/index?page=content&id=HOWTO81832

Here are some of the Inventory issues that we experienced that the Rollups fixed for us.

This is fixed in Rollup 7:

This is fixed in Rollup 6:

This is fixed in Rollup 2:

If you check out this thread there is a workaround that you can use until you can move to 7.5.  It involves regularly deleting the softwarecache.xml file from your managed clients.  We do that with a Managed Software Delivery policy:

https://www-secure.symantec.com/connect/forums/how-purge-software-list-installed-computers