Video Screencast Help
Give us your opinion and win with Symantec! Please help us by taking this survey to tell us about your experience with Symantec Connect, so that we can continue to grow and improve.  Take the survey.

Inventory reults not being sent from machine

Created: 03 Dec 2013 | 6 comments

Hi we are running notifcation server 7.1.

Getting an increase of client PC's that run their inventories but then are not sending the results back to the server.

I have looked within the jobs and tasks but cannot see how to force the send.

Has anyone else encountered this error before and can anyone suggest a solution?

I do not want to have to reinstall the agent if I can help it.

Thanks in advance 

Operating Systems:

Comments 6 CommentsJump to latest comment

Igor Perevozchikov's picture

Hi Redtidings,

additional information is required to see a picture about what exactly goes wrong

#1. Getting an increase of client PC's

Questions:

► You've installed Symantec Management Agent manually on each client PC and made sure that SMA successfully communicates with your server?

► You've installed Symantec Management Agent by push from Symantec Management Console on all your clients PC? Did you make sure that they all were successfully installed (You can check Altiris Agent installation report in Symantec Management Console".

#2. They run their inventories but then are not sending the results back to the server

Questions:

► If #1 is OK and no problem there then what type of inventory you're waiting from these clients PC. Is it default basic inventory which Symantec Management Agent sends to SMP Server?

► How you're making sure that inventory doesn't arrive to SMP server from client PC? Where you're seeing this failure?

#3. Or you're trying to gather inventory data from your client PCs using "Altiris Inventory Solution"?

Answer for ► I have looked within the jobs and tasks but cannot see how to force the send:

a) You can create "Send Basic Inventory" task in Symantec Management Console and schedue it to all appropriate client PCs where Symantec Management Agent is installed and communicates with SMP Server.

b) Make sure that all Altiris Services are running on your SMP Server.

c) Check C:\ProgramData\Symantec\SMP\EventQueue\ folders, because there can be large amount of NSEs and aren't yet processed and populated its data in SMP server database.

(Also you can check this Article ► http://www.symantec.com/business/support/index?pag... )

d) Open Altiris Log Viewer on your SMP Server and check error or warning messages there in case if they are there.

Thanks,

IP.

  1. Don't forget that, first you can find an answer for your question in Knowledge base
  2. If answer solves your question, then please mark as solution to close a thread
HighTower's picture

Which inventory?  Hardware?

What's the actual version of the 7.1 platform?  The most current is 7.1 SP2 MP1 rollup 7.  Rollup 6 included a fix for the missing Hardware Inventory issue:

https://www-secure.symantec.com/connect/forums/machines-missing-hardware-inventory (See the last post)

Rollup 7 Information Page:
http://www.symantec.com/business/support/index?page=content&id=HOWTO81832

Redtidings's picture

Primarily interested in Software inventory.

Thanks File attached showing version etc

Capture3.JPG
Igor Perevozchikov's picture
Looks liks similar problem described in this article
 
 
  1. Don't forget that, first you can find an answer for your question in Knowledge base
  2. If answer solves your question, then please mark as solution to close a thread
Redtidings's picture

Thanks Igor, but cannot see that page for some reason.

Have found that some of our inventories only had the delta option selected which only recorded a change in the inventory if additional software had been added, not removed.

HighTower's picture

Do you have any of the Rollup Packs installed?  This issue was fixed in 7.5 but there are many Inventory issues resolved by the various Rollups.  Here are the Release Notes for the Rollup Packs:

http://www.symantec.com/business/support/index?page=content&id=HOWTO81832

Here are some of the Inventory issues that we experienced that the Rollups fixed for us.

This is fixed in Rollup 7:

3256195
Some files that have been removed from the client are not removed from the database by Inventory's file scan

This is fixed in Rollup 6:

3204101
Hardware Inventory misses many data classes. The agent appears to collect the data but it fails to merge the data into the NSI. "Failed to merge the results of <approach2>...<approach2> with the final result"

This is fixed in Rollup 2:

2967891
After you change the custom schedules for Collect Inventory Policies, clients execute the Policies twice.

If you check out this thread there is a workaround that you can use until you can move to 7.5.  It involves regularly deleting the softwarecache.xml file from your managed clients.  We do that with a Managed Software Delivery policy:

https://www-secure.symantec.com/connect/forums/how-purge-software-list-installed-computers