Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Inventory - Serial numbers

Updated: 23 May 2010 | 4 comments
yabru's picture
0 0 Votes
Login to vote

Hi,

Has anyone seen serial numbers being displayed as '01234567' ?

We have about 4 listed. I read somewhere that this could be down to duplicate pc's, but in this case each pc has a unique name.

Regards Steve

Comments

buzz's picture
19
May
2009
0 Votes 0
Login to vote

We don't have that in our

We don't have that in our environment but have seem similar entries where warranty or refurb work was involved.  There is supposed to be part of the process of  a warranty motherboard swap where the serial number of the box is manually entered on the machine.  Seems some techs are ignoring or forgetting that part.

yabru's picture
19
May
2009
0 Votes 0
Login to vote

Thanks Brian, except we

Thanks Brian, except we aren't using CMDB here, just CMS Level 1,so theres no way anyone could manually enter this info as yet.

Cheers Steve

KSchroeder's picture
19
May
2009
1 Vote +1
Login to vote

It has to be entered using a vendor utility

yabru,
What Brian is talking about is using a vendor's (Dell, HP, etc) utility to "burn" the proper serial number into the system board after a replacement. 

Another possibility is that these systems are "white box" (non-branded) PCs with a "generic" motherboard in it (maybe a MSI, Asus, Epox, etc after-market/OEM motherboard).  Those systems typically can't be assigned a serial number unless the vendor provides a utility to burn one into the BIOS.

Thanks,
Kyle
Symantec Trusted Advisor

For Forum threads, please click "Mark as Solution" if answered.
For all content, please give a thumbs up if you agree with or support the post.

Pascal.KOTTE at BECHTLE's picture
20
Oct
2009
0 Votes 0
Login to vote

Hi you can check with the

Hi you can check with the command:

WMIC BIOS

But the machines 01234567, and 00000000, are often "home made machines". UUID is also all 0.

So for this kind of PC, only MAC is allowed for PXE management, not TAG or UUID If you can identify the motherboard Model/builder, you can try getting the software for flashing your own serial, or change those 4 machines, probably a few obsolete. ;-)

~Pascal @ Bechtle~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF&l