Inventory of upgraded Office 2010 system not accurate
Created: 09 Jan 2012 | 3 comments
I have some users that upgraded their Office 2007 to Office 2010 using the installer. When I inventory their systems (even after forcing a full inventory) their systems now show Office 2007 and Office 2010. Does the inventory need time to purge out the old entries or is it coming from somewhere on the system? If it does need to purge it out, can I adjust the schedule to force it to run. My goal is to have up to date information.
Incidentally, when I run a vbscript on the system querying the Win32_Product it does not return the Office 2007 information.
Comments
It seems that the upgrade to
It seems that the upgrade to office 2010 did not completely removed the old version. I think you have to make a VB script to remove all the old entries then you will get the right inventory.
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Remove what?
I'm not sure where the entries are. They are not in the registry and are not in the Win32_Product WMI entries.
Targeted Software Inventory or custom report
I'm not sure where you're seeing Office 2007. Have you tried using a Targeted Software Inventory, which inventories based on the Detection Rule that's associated with the Software Resource? Since the detection rule is probably based on valid data (like major and minor versions in the registry at HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{GUID}\, a Targeted Software Inventory should return the correct results.
Alternatively, you could create a Software Compliance Report or Installed Software Report from the software resource.
Finally, a custom report from Inv_AddRemovePrograms would likely return the correct results, since it pulls from the same registry location above. You just need to pay attention to how you define whether Office 2010 is installed (what programs/suite mean "installed" to your institution?).
Does this help?
Mike Clemson, Senior Systems Engineer
Intuitive Technology Group -- Symantec Platinum Partner
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