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inventory works but catalog does not - can't restore.

Created: 05 Sep 2012 | 8 comments

Looking for help with catalog of a tape. The tape was made in the same version of Symantec BU Exec.  Version is 12.  Is there a way around this.

Thanks.

Bret

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pkh's picture

What exactly is the problem with your catalog job?

admin2's picture

Sorry for the delay. the error is e0000900 - The requested media is not listed in the media index and could not be mounted.  To add the media's catalog information to the disk-based catalogs, run an inventory operation on the media and resubmit the Catalog operation.

For additional information regarding this error refer to link V-79-57344-2304.

SuperBrain's picture

Did you attempt to try any of the below mentioned steps? 

admin2's picture

I haven't but will. 

Can a tape be to full and not able to catalog?

Thanks,

Bret

SuperBrain's picture

If you mean "Can a tape not catalog if it is full?"

No, that cannot be the reason for tape to not catalog.

SuperBrain's picture

If you're trying to catalog a tape and the job fails, please specify the error message generated in the Job Log.

Alternatively, you can also:
1. Check and make sure "Use storage media based catalogs" option is unchecked under Tools - Options - Catalogs - attempt to Run the Catalog job again.

or

2. Temporarily rename the Catalogs folder and see if that works:

Stop all Backup Exec services - Rename the C:\Program Files \Symantec\Backup Exec\CATALOGS folder (temporarily) - Start Backup Exec services - Inventory the drive - Attempt to run a Catalog job and see if it works.
Note: Renaming the Catalogs folder will temporarily remove all the existing catalog informaiton from Backup Exec. However you can roll back to the previous stat by Stopping BE services - Re-instating the original Catalogs folder which you renamed earlier - Starting all BE services.

admin2's picture

Sorry for the delay.

Error is e0000900 The requested media is not listed in the media index and could not be mounted. To add the media's catalog information to the disk-based catlogs, run an inveNtory operation on the media and resubmit the catalog operation. For additional information regarding this error refer to  link V-79-57344-2304.

Thanks

SuperBrain's picture

Here's an article related to the error you're getting..  Solution is the same as mentioned in my previous comment.

http://www.symantec.com/docs/TECH44676 - Catalog job fails with error: "0xe0000900 The requested media is not listed in the media index and could not be mounted."