TouchDown

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  • 1.  [iOS] Cannot change ActiveSync server

    Posted Oct 10, 2015 11:47 PM

    TouchDown 8.0.1 on an iPhone 6 Plus running iOS 8.4

    We changed the DNS name of our mail server at work, and I am unable to change the server name. I go to Settings, Account, and tapping on Server does nothing. I don't see a way to set up a new account, edit that account, nothing. I had to uninstall the application and set it up again, losing my S/MIME settings, sync folders, signature, etc. Sort of annoying since the stock mail app picked up the new settings and I didn't miss anything on my calendar.

    Or did I miss something? I have not updated my other iOS devices since I don't want to go through all that again.....



  • 2.  RE: [iOS] Cannot change ActiveSync server

    Posted Oct 12, 2015 12:14 PM

    Hello,

    Previously you could reset the database from the main screen of Touchdown and then reconfigure. That function has been removed but I am hoping it will be restored. Meanwhile, uninstalling and reinstalling is the only way to change servers. Either way, you would still have needed to redo your settings, however.