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This IP is used by Directory Data Service - Messaging Gateway

Created: 12 Jul 2013 • Updated: 20 Sep 2013 | 1 comment
LukasM's picture
This issue has been solved. See solution.

When I try to use another virtual appliance of Messaging Gateway (clone of the original), this error don't let me change the inbound IP address. The original appliance its down and I have a clone and I want to use it...

This IP is used by Directory Data Service. Please modify LDAP NIC bindings of Directory Data Service to not use this IP before making this change.

Even support doesn't know about this... 

Operating Systems:

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BenDC's picture

you have currently told the Symantec Messaging Gateway to use a specific address to communicate with your LDAP source which is causing this error.

In Administration -> configuration -> Select your host then edit or just click the hostname -> Service.

Director Data Service LDAP Connections:

Select Auto.

The then hit save.

Once it is saved you can change the IP.

Depending on your network configuration/topology you may need to select the new IP address for the Director Data Service LDAP connection.