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iphone charging block by sep

Created: 03 Mar 2014 • Updated: 10 Mar 2014 | 7 comments
This issue has been solved. See solution.

I have change some modification in application and device policy.

My last policy was configured as application base to block the usb and i was found some case where usb able to access.

So i have followed online documents and set as device base policy to block it.

Problem is after modify this policy iphone is not able to charge other phone is charging.

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technical_specialist's picture

When an USB IPhone Connector is connected to USB port of Computer, IPhone installs the Drivers of the same (or ITune Software identifies the Iphone). Until and unless the Drivers can installed or detection takes place the Phone would not be charged. IPhone also carries the HDD within it. So, when you insert the Connector, it detects the HDD as well. (you can see the Iphone HDD in the My Computer option)

However, you need to understand, it would not get charged until the IPhone is detected. And for detection your HDD has to be activated and drivers be installed and a Transfer has to take place (which you do not want.)

Check the similar thread

https://www-secure.symantec.com/connect/forums/iph...

SOLUTION
James007's picture

See this thread

https://www-secure.symantec.com/connect/forums/charing-has-blocked

 

Smart phones and Application and Device Control in Symantec Endpoint Protection

 

Article:TECH147791 | Created: 2011-01-10 | Updated: 2013-01-31 | Article URL http://www.symantec.com/docs/TECH147791

 

.Brian's picture

There is no way to allow charging while still blocking the USB functionality.

Please click the "Mark as solution" link at bottom left on the post that best answers your question. This will benefit admins looking for a solution to the same problem.

Mick2009's picture

Hi bansal_r,

The information above is correct.  Charge the iPhone using an electric socket rather than the computer.

Hope this helps!

Mick

With thanks and best regards,

Mick

chin_aust's picture

Agree with all above comments.

Only way to access is you can add the device id in exception to enable the charging of iphone but it also enable the storage of device.

technical_specialist's picture

Coutd you please update your thread, if your require any more assistance then please revert otherwise select the mark as solution at helpful comment.