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Iphone charging problem

Created: 07 Jan 2013 | Updated: 08 Jan 2013 | 8 comments
Vikasm's picture
Vikasm
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This issue has been solved. See solution.

I have disable the USB Access through ADC policy due to security purpose.

Refer this forum (https://www-secure.symantec.com/connect/forums/ful...)

Issue is that when I applied this policy. USB storage has been blocked as well as IPhone charging is also block.

Any possibility to enable the charging in USB blocked policy?

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admin_sepm's picture
admin_sepm
Iphone charging problem - Comment:07 Jan 2013 : Link

Hello,

When an USB IPhone Connector is connected to USB port of Computer, IPhone installs the Drivers of the same (or ITune Software identifies the Iphone). Until and unless the Drivers can installed or detection takes place the Phone would not be charged. IPhone also carries the HDD within it. So, when you insert the Connector, it detects the HDD as well. (you can see the Iphone HDD in the My Computer option)

However, you need to understand, it would not get charged until the IPhone is detected. And for detection your HDD has to be activated and drivers be installed and a Transfer has to take place (which you do not want.)

Check this Thread with nearly same issue -

https://www-secure.symantec.com/connect/forums/ena...
https://www-secure.symantec.com/connect/forums/iph...

Thanks.

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Ashish-Sharma's picture
Ashish-Sharma
Iphone charging problem - Comment:07 Jan 2013 : Link

HI,

Check this thread

http://www.symantec.com/connect/forums/charging-has-blocked

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents  

 

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admin_sepm's picture
admin_sepm
Iphone charging problem - Comment:07 Jan 2013 : Link

Other Thread

https://www-secure.symantec.com/connect/forums/block-iphone-not-its-charge

https://www-secure.symantec.com/connect/forums/charging-has-blocked#comment-6293041

Thanks.

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Vikasm's picture
Vikasm
Iphone charging problem - Comment:07 Jan 2013 : Link

Thanks for quicky reverts.

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Brian81's picture
Brian81 Trusted Advisor
Iphone charging problem - Comment:07 Jan 2013 : Link

You won't be able to do this. It is all or nothing. You should plug into a wall socket instead if you need this to charge.

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Endpoint SWAT

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Vikasm's picture
Vikasm
Iphone charging problem - Comment:07 Jan 2013 : Link

All the phone are functioning to getting charge through usb and extra wall sockets are not available in every place.

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rs_cert's picture
rs_cert
Iphone charging problem - Comment:07 Jan 2013 : Link

Actually IPhone charing drivers and storage are running on single USB port. So when you applied the policy of USB blocked both function getting disable, that was the reason your device is not getting charge in USB block policy.

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admin_sepm's picture
admin_sepm
Iphone charging problem - Comment:08 Jan 2013 : Link

Hopefully you have got the answer of your query. For the Data Security please ignore the Iphone charging through  Systems.

Thanks.

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