IPS defs not updating on 11.0.7 unmanaged clients
We have 3 unmanaged clients (Windows XP Pro SP3 32 bit) all with IPS defs date of Sept. 6, 2012 r2.
Today (9/10/12), we ran manual LiveUpdate from the unmanaged clients' UI to get the latest AV and IPS defs from liveupdate.symantecliveupdate.com. Manual LiveUpdate reported downloading and installing AV defs and IPS defs.
However, the definition date in the UI for the IPS defs did not change from September 6, 2012 r2. The UI should show September 7, 2012 r1. We see a folder 20120907.001 in C:\Program Files\Common Files\Symantec Shared\SymcData\cndcipsdefs. All 3 unmanaged clients were updating properly before trying to install the 9/7/12 v1 IPS defs.
How do we fix? AV shows the correct date and version. The problem is just with the IPS defs/date.
Please read carefully. Do not send links as to how LiveUpdate works or recommend to uninstall/reinstall or upgrade.
The unmanaged clients were updating correcty until the NTP 9/7/12 v1 IPS updates. Nothing has changed in the clients whatsoever with the exception of running manual LiveUpdate today.
Hi Wally, Symantec just
Symantec just posted a new KB article about IPS signatures being stuck. I recommend you check out this doc: http://www.symantec.com/business/support/index?page=content&id=TECH196871 to see if the version of IPS signatures that you were stuck on is within the stated criteria. If so, a repair procedure is in the document.
If not, please continue to work with technical support.
If others need to contact technical support, you can find contact information at: http://www.symantec.com/support/contact_techsupp_static.jsp