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ISA CLIENT

Created: 27 Jul 2010 | 2 comments
Rodrigo Benedik's picture
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Hi All,

I would like more information about, today I had a problem to deploy the altiris agent to the workstations on push mode, from the console when i pick the station and click to install shows a error messagem like "Starting the installation of the service of the altiris agent" I don't give a status return if the installation has conclud sucessufull. But I can ping on the station access the admin$ and C$ at the admin$ i find the AltirisAgentInstSvc.exe.
But if i go to the station and put this url at the browser http://servername/Altiris/NS/Agent/AltirisAgentDow... it install ok.
The only way I found to install the agent from the console was if i disable the ISA client at the stations than the installation go well.
What i would like to know if any one had this kind of problem and found any workaround because the symante agent support told me to disable it at all the station, and i'm looking a way to have the isa client on with the altiris agent.
Another information is all the agents is on the same network and my firewall and proxy is on the perimenter all my internal traffic is allowed.

This the log at the workstation

2010-07-27 08:15:45: Sending 'Remote Install Started: Success' message to 'http://server/Altiris/'.
2010-07-27 08:16:07: Send Event failed: URL HTTP://server/Altiris/NS/Agent/PostEvent.aspx, Error Code: 10060, Error Description: Error 10060 (No description available)
2010-07-27 08:16:07: Sending 'Checking Prerequisites: Success' message to 'http://MATSVALTIRIS1.todimo.com.br/Altiris/'.
2010-07-27 08:16:30: Send Event failed: URL HTTP://server/Altiris/NS/Agent/PostEvent.aspx, Error Code: 10060, Error Description: Error 10060 (No description available)
2010-07-27 08:16:30: Requirements check:
Required: Windows NT 4.0 Service Pack 4
Detected: Windows NT 5.1 Service Pack 3
Required version of Internet Explorer 4.72.3110.8
Detected version of Internet Explorer 7.0.5730.13

Requirements met OK.
2010-07-27 08:16:30: Sending 'Checked Prerequisites: Success' message to 'http://server/Altiris/'.
2010-07-27 08:16:51: Send Event failed: URL HTTP://server/Altiris/NS/Agent/PostEvent.aspx, Error Code: 10060, Error Description: Error 10060 (No description available)
2010-07-27 08:16:51: Downloading agent installer from URL: http://server/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe
2010-07-27 08:16:51: Sending 'Starting Download: Success' message to 'http://server/Altiris/'.
2010-07-27 08:17:13: Send Event failed: URL HTTP://server/Altiris/NS/Agent/PostEvent.aspx, Error Code: 10060, Error Description: Error 10060 (No description available)
2010-07-27 08:17:35: Download file failed: URL http://server/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe, Error Code: 10060, Error Description: Error 10060 (No description available)
2010-07-27 08:17:35: Retrying download...
2010-07-27 08:18:01: Download file failed: URL http://server/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe, Error Code: 10060, Error Description: Error 10060 (No description available)
2010-07-27 08:18:01: Retrying download...
2010-07-27 08:18:28: Download file failed: URL http://server/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe, Error Code: 10060, Error Description: Error 10060 (No description available)
2010-07-27 08:18:28: Sending 'Finished Download: Failed' message to 'http://server/Altiris/'.
2010-07-27 08:18:50: Send Event failed: URL HTTP://server/Altiris/NS/Agent/PostEvent.aspx, Error Code: 10060, Error Description: Error 10060 (No description available)
2010-07-27 08:18:50: Failed to download agent installer from URL: http://server/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe
2010-07-27 08:18:50: Sending 'Remote Install Finished: Failed' message to 'http://server/Altiris/'.
2010-07-27 08:19:12: Send Event failed: URL HTTP://server/Altiris/NS/Agent/PostEvent.aspx, Error Code: 10060, Error Description: Error 10060 (No description available)
2010-07-27 08:19:12: Service work complete.

Thanks for the help.

Comments

jharings's picture
29
Jul
2010
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Just a theory

The push agent process doesn't really use or is aware of a proxy process. So if you got to a system and manually input the web address, it will use your proxy to traverse to the appropriate website and pull the 'bootstrapper' down.

I would consider opening a port for the agent push in your ISA settings, although I have 0 experience with ISA, so I may be talking garbage.

Jim Harings
HP Enterprise Services
1st Rule of Connect Club: Mark the post that helped you the most as a 'solution'. 2nd Rule of Connect Club:You must talk about Connect club.

Rodrigo Benedik's picture
29
Jul
2010
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Port

Which port the agent use, because if I monitor the traffic from the target machine to the proxy do show nothing because I got a exclusion to all my internal networks...

Thanks for the help!

Rodrigo Benedik