ServiceDesk

Hello,

I have an issue when entering text into description field. After pressing keyboard shortcut ALT + Z the line of entered text is being deleted.

BR,

Lukasz

is there anyway it can be implemented in previous version of helpdesk (without sp3)?

can you provide me a resolution ?

This is a known issue that was reported a while ago that has since been fixed:

2749263 When entering characters into HTML Editor field with "Alt Gr + Z" key combination, it acts like "Undo" command and deletes the previously entered words.
 

I know this will be fixed in 7.5.

Attached is a file named UltimateEditor.js (remove the .txt extension)... I'd back up the original file in <install>/Shared/Scripts/UltimateEditor and then replace with this file. It should remedy the problem.

Attachment(s)

UltimateEditor.js_.txt   128 KB 1 version

Just for reference, this is the KB article for the issue: TECH186866

Inactive link of KB, and replacing the script did not fix the issue

Have you cleared your cache after loading the updated .js file?

works after clearing IE cache. Moreover clearing the cache did help also for Chrome browser.. =)

Ok, It still doesn't work, inserting the script and cleaning cache, didn't fix the problem. Perhaps you mean smth else by cleaning the cache?