Issue after using keyboard shortcut ALTGr+Z
Created: 14 Dec 2012 | 8 comments
Hello,
I have an issue when entering text into description field. After pressing keyboard shortcut ALT + Z the line of entered text is being deleted.
BR,
Lukasz
Discussion Filed Under:
Comments 8 Comments • Jump to latest comment
This is a known issue that was reported a while ago that has since been fixed:
2749263 When entering characters into HTML Editor field with "Alt Gr + Z" key combination, it acts like "Undo" command and deletes the previously entered words.
I know this will be fixed in 7.5.
is there anyway it can be implemented in previous version of helpdesk (without sp3)?
can you provide me a resolution ?
Attached is a file named UltimateEditor.js (remove the .txt extension)... I'd back up the original file in <install>/Shared/Scripts/UltimateEditor and then replace with this file. It should remedy the problem.
Just for reference, this is the KB article for the issue: TECH186866
Inactive link of KB, and replacing the script did not fix the issue
Have you cleared your cache after loading the updated .js file?
works after clearing IE cache. Moreover clearing the cache did help also for Chrome browser.. =)
Ok, It still doesn't work, inserting the script and cleaning cache, didn't fix the problem. Perhaps you mean smth else by cleaning the cache?
Would you like to reply?
Login or Register to post your comment.