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Issue with backup intermittant failure - Codes 0xe00084c8 & V-79-57344-33992

Created: 24 Apr 2013 | 2 comments

We are having intermittant issues with our backup failing and have been unable to locate the cause. We get the following messages:

 

Job Log for Daily Back Up

________________________________________

Completed status: Failed    See error(s)

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Job Information

Job server: SBSSERVER

Job name: Daily Back Up

Job started: 23 April 2013 at 23:00:03

Job type: Backup

Job Log: BEX_SBSSERVER_01028.xml

 

Job Operation - Verify

Drive and media mount requested: 24/04/2013 00:44:19

Device and Media Information

Drive and media information from media mount: 24/04/2013 00:44:20

Drive Name: PAW Backup

Media Label: B2D000686

Media GUID: {a0d8e260-458c-4447-8d93-26fd6f841ac4}

Overwrite Protected Until: 01/01/1900 00:00:00

Appendable Until: 31/12/9999 00:00:00

 

Set Information - C:

Verify Set Information

Verify of "C: "

Backup set #1 on storage media #1

Backup set description: "Daily Back Up"

Verify started on 24/04/2013 at 00:44:20.

Verify Set Detail Information

Drive and media mount requested: 24/04/2013 00:47:25

Drive and media information from media mount: 24/04/2013 00:47:26

Drive Name: PAW Backup

Media Label: B2D000687

Media GUID: {389c6a94-a1f5-4017-8eaa-b1621325c139}

Overwrite Protected Until: 01/01/1900 00:00:00

Appendable Until: 31/12/9999 00:00:00

Verify completed on 24/04/2013 at 00:48:02.

Verify Set Summary

Verified 872 files in 15 directories.

Processed 6,408,792,086 bytes in  3 minutes and  41 seconds.

Throughput rate: 1659 MB/min

 

Set Information - F: Data

Verify Set Information

Verify of "F: Data"

Backup set #2 on storage media #2

Backup set description: "Daily Back Up"

Verify completed on 24/04/2013 at 02:00:07.

Verify Set Summary

Verified 214523 files in 31953 directories.

Processed 124813279246 bytes in  1 hour,  11 minutes, and  57 seconds.

Throughput rate: 1654 MB/min

 

Job Completion Status

Job ended: 24 April 2013 at 02:00:07

Completed status: Failed

Final error: 0xe00084c8 - The backup storage device has failed.

Final error category: Backup Device Errors

For additional information regarding this error refer to link V-79-57344-33992

 

Errors

Click an error below to locate it in the job log

 

Verify- F: Data

Storage device "PAW Backup" reported an error on a request to read data from media.

Error reported:

Insufficient system resources exist to complete the requested service.

V-79-57344-33992 - The backup storage device has failed.

________________

Full Job log is attached.

 

The data we are backing up does not exceed the size of the backup disc.

The back up disc is a freecom toughdrive 160gb.

We are using Windows SBS 2003 with Symatec Backup Exec 12.5 rev 2213.

We have tried following the link and removing the B2D files as suggested, this has made no difference.

On checking the disc after receiving the failure message, it appears that the backup is complete and it is just the verification that has failed.

Any suggestions that anyone may have of how to resolve this issue would be appreciated.

Thanks

Rachel

 

 

Operating Systems:

Comments 2 CommentsJump to latest comment

VJware's picture

If write caching is enabled on the disk, disable it. If using an AV, please disable it from scanning the destination disk. Have you tried recreating the B2D as well.

Any errors in the event viewer around the time of backup.

RStallard's picture

Thanks, write caching is disabled. AV is disable from scanning the destination disk. No errors in the event viewer.

Haven't tried recreating the B2D yet as we're not really sure how to do it.