hi,

I have created a policy for blocking usb devices but excluding printing and scanning devices.

but still our printers are blocked. pls assist.

hello,

You can use DevViewer tool and find GUID id and exclude ID

https://www-secure.symantec.com/connect/downloads/devviewer-tool-helpful-application-and-device-control-find-hardware-device-id-and-guid

look this discussion try

https://www-secure.symantec.com/connect/forums/usb-blocked

Hello,

Please check with below given article.

How to use Application and Device Control to block all USB devices except those I specifically want to allow

http://www.symantec.com/business/support/index?page=content&id=TECH105770&actp=search&viewlocale=en_US&searchid=1334609914324

How to block USB Thumb Drives and USB Hard Drives, but allow specific USB Drives in the Application and Device Control Policy in Symantec Endpoint Protection.

http://www.symantec.com/business/support/index?page=content&id=TECH106304

How to Block or Allow Devices in Symantec Endpoint Protection

http://www.symantec.com/business/support/index?page=content&id=TECH175220

Application and Device Control whitepaper

http://www.symantec.com/avcenter/security/ADC/Configuring_Application_Control_1.1.pdf

http://service1.symantec.com/SUPPORT/ent-security.nsf/ppfdocs/2007511906325898?Open&dtype=corp&src=&seg=&om=1&om_out=prod

Hi,

As you have mention that your printer is USB printer, for USB printer you need to exclude the Device ID of the USB printer.

Below are such link which assist you

How to use Application and Device Control to block all USB devices except those I specifically want to allow

How to Block or Allow Devices in Symantec Endpoint Protection

You can make application policy "Make removable drive read only" to block USB.

Just select action block for read attempt.

Hi

Please follow the below link

http://www.symantec.com/business/support/index?page=content&id=TECH104299&actp=search&viewlocale=en_US&searchid=1367475055772

Regards