issue with Dell TL2000 tape library
I am not sure if it's something I am doing wrong or Dell TL2000 is simpley a rubbish product. I have so far installed three Dell TL2000 tape libraries. And having same issue with all of them. The first one I did was 2 years ago. It hooked up with a Dell PowerVualt N600 Win Storage 2003 server. My very first 1TB size backup job failed with "0xe00084c8 - The backup storage device has failed." I tried re-install the drive, reboot, re-install, reboot... Eventually Dell came and replace the driver inside TL2000 and since then it works. So at that time I thought the issue was caused by the tape drive hardware...
Ok, 1 month ago, I need to do the same again, TL2000 tape library with Dell PowerVault NX3100 server through a Dell SAS HBA card. And guess what, my first 1TB backup job failed with "0xe00084c8 - The backup storage device has failed. "the detail of the error is like: "The request could not be performed because of an I/O device error. " Exactly the same as the first one I installed 2 years ago!! I opened a case with Dell and so far no much luck...
OK, when I am waiting response from Dell, I have been assigned to install another TL2000 with another NX3100... identical configuration... and guess what.... identical errors!
I could not get much help from Symantec Support as the error is hardware related! But come one Why I am the only one seems getting problem? Anyone out there got same issue?
BTW, the tape drive in TL2000 is IBM ULT3580-HH5 (as shown in Win devmgmt), I am using the latest Symantec driver for it... The driver firmware is A2C4 (i downloaded and installed yesterday, initially it was sth like A422, maybe I downgrade it instead...), the lib firmware ver is 9.30/3.00e