Ghost Solution Suite

 View Only
Expand all | Collapse all

Issue install Symantec Ghost Management Console Client 11.5 on a Lenovo M 4158

  • 1.  Issue install Symantec Ghost Management Console Client 11.5 on a Lenovo M 4158

    Posted Aug 27, 2009 06:02 PM
    Please help everytime we install the Ghost console client on a working image on a Lenovo M 4158 we are getting the following error.  Not sure why this is occurring any thoughts? 


    The following information has been placed on the clipboard. Visit the Ghost forums at https://forums.symantec.com/syment/board?board.id=109 and supply this information to gain help with this error.

    Symantec Ghost Client Agent

    An exception has occurred of type C0000008
    C:Program Files\Symantec\Ghost - C:\Program Filers\Symantec\Ghost\ngctw32.exe 11.5.0.2113
    C:\Windows\system32\ntdll.dll!RtlRaisestatus+0x26
    C:\windows\system32\ntdll.dll!RtlDeleteAce+0x9B73
    C:\Windows\system32\ntdll.dll!RtlEnterCriticalSection+0x46




  • 2.  RE: Issue install Symantec Ghost Management Console Client 11.5 on a Lenovo M 4158

    Posted Aug 27, 2009 10:28 PM
     Unfortunately that's too small a sample of the stack backtrace to be certain, but my initial suspicion is that this is likely to be due to having 16 processors in the system (two quad-core physical CPUs with hyperthreading enabled). This was something we fixed shortly after the 2.5 release, and if you LiveUpdate your GSS console you will get an updated version of the client code as part of that; from memory I believe LiveUpdate 2 contains build 2141 of the GSS client and that is more amenable to running on 16-way systems. The corresponding issue is also present in the GSS server, but as that was not updated in any of the current LUs the path for that is available separately at:
      ftp://ftp.symantec.com/public/english_us_canada/products/symantec_ghost_solution_suite/2.5/updates/Ghost_Solution_Suite_2.5_server-client_b2165.exe