Video Screencast Help
Symantec to Separate Into Two Focused, Industry-Leading Technology Companies. Learn more.

Issue installing CSP

Created: 09 Oct 2012 | 6 comments

I'm trying to install CSP on 2008 R2 SP1 with SQL 2008 R2 Express as documented here: http://www.symantec.com/connect/articles/how-install-scsp-microsoft-sql-server-2008-r2-express-edition

The install keeps failing with Database Population Failed.

Looking at the LoadBinaryTables.log I see we keep getting this:

Connection error:
java.sql.SQLException: Unable to get information from SQL Server: morbier.
 at net.sourceforge.jtds.jdbc.MSSqlServerInfo.<init>(MSSqlServerInfo.java:91)
 at net.sourceforge.jtds.jdbc.ConnectionJDBC2.<init>(ConnectionJDBC2.java:263)
 at net.sourceforge.jtds.jdbc.ConnectionJDBC3.<init>(ConnectionJDBC3.java:50)
 at net.sourceforge.jtds.jdbc.Driver.connect(Driver.java:178)
 at java.sql.DriverManager.getConnection(DriverManager.java:525)
 at java.sql.DriverManager.getConnection(DriverManager.java:171)
 at com.symantec.sis.dbloader.Main.getStatements(Main.java:225)
 at com.symantec.sis.dbloader.Main.doLoad(Main.java:145)
 at com.symantec.sis.dbloader.Main.main(Main.java:56)

I've enabled remote access/TCP in SQL server and have used a complex enough password. Does anyone else have any ideas?

Discussion Filed Under:

Comments 6 CommentsJump to latest comment

pete_4u2002's picture

disable the SQL browser service till the install is successful.

check this link and let know if it helps

http://www.symantec.com/docs/TECH112968

John Smithers's picture

Ok I stopped the browser service and it's still failing with the same error. I checked that it's using mixed mode and it is.

pete_4u2002's picture

can you pass on the install log (SISManagerSetup) ?

oykunsatis's picture

Hello,

Firsft of all please clear the "ValidatePassword" field above in your logs :)

Is your SQL in running with static port ? 

What's the collations settings for SQL Server.

Regards,

Oykun