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Issue with language users for Vitual Vault

Created: 13 May 2013 • Updated: 29 Dec 2013 | 5 comments
This issue has been solved. See solution.

Hello ,

I have an issue where I try to enable the Virtual  Vault it fails with the following error.

 "Enterprise Vault could not add or remove the following Virtual Vaults"

Followed the Tech Note # TECH126007 and it resolved the issue.

Unable to configure Virtual Vault because of an incorrectly configured MAPISVC.INF
The question remains is I've more than 100+ users which are Non-English MS Outlook users
So what can be the workaround or a solution with this, do I need to open a case with Symantec.
Gurmeet Singh Kohli.
Operating Systems:

Comments 5 CommentsJump to latest comment

TonySterling's picture

Hi Gurmeet,

Apologies fro the late reply but if you have not already then I would suggest opening a case with Symc.

You could report back here what they say.


Rob.Wilcox's picture

It would also be interesting to know the Outlook Add-in has been deployed, and what makes these users the same/different in some ways. What happens if you do a MANUAL installation on a users machine?

VirgilDobos's picture

Hi there,

I was just wondering if you got this sorted out?

Virgil Dobos | Sr. Technical Consultant | Condo-Protego |