Video Screencast Help
Search Video Help Close Back
to help
New in the Rewards Catalog: Vouchers for "Symantec Technical Specialist" and "Symantec Certified Specialist" exams.

Issue with McAfee

Updated: 21 May 2010 | 5 comments
Srikanth Gubbala's picture
+1 1 Vote
Login to vote
This issue has been solved. See solution.

HI,

Does anyone have seen issue with McAfee like after applying VSE 8.5i patch6/patch7/ VSE 8.7i, NetBackup jobs fails with errors 13,23,41.
currently we are following the workaround stated in the below Technote
http://support.veritas.com/doc/295599

is there anything else we can do ?

discussion Filed Under:

Comments

Marek Kedzierski's picture
04
Apr
2009
0 Votes 0
Login to vote

Yes, I've seen it. NB support

Yes, I've seen it. NB support said it's McAfee issue, McAfee said everything is ok with their software.
We had a problem when McAfee was installed on Media Server, after downgrade to previous release errors dissapeared.

Taqadus Rehman's picture
04
Apr
2009
0 Votes 0
Login to vote

In addition to the

In addition to the workarounds listed above, it is always a best practice to configure your antivirus application to exclude the various NetBackup processes and/or folders to improve performance and eliminate file-access contention.

 
Directories to Exclude:
...\VERITAS\NetBackup (and all subdirectories)
...\VERITAS\Volmgr (and all subdirectories)
...\VERITAS\NetBackupDB\WIN32
C:\Program Files\VERITAS\VxPBX
 
Processes to Exclude:
dbsrv9.exe - Adaptive Server Anywhere - VERITAS_NB Service
nbemm.exe - NetBackup Enterprise Media Manager Service
nbjm.exe  - NetBackup Job Manager Service
nbnos.exe - NetBackup Notification Service
nbpem.exe - NetBackup Policy Execution Manager Service
nbrb.exe - NetBackup Resource Broker Service
nbsl.exe - NetBackup Service Layer Service
nbsvcmon.exe - NetBackup Service Monitor Service
nbvault.exe - NetBackup Vault Manager Service
vmd.exe - NetBackup Volume Manager Service
bpcompatd.exe - NetBackup Compatibility Service
bpinetd.exe - NetBackup Client Service
bpdbm.exe - NetBackup Database Manager Service
ltid.exe - NetBackup Device Manager Service
bprd.exe - NetBackup Request Manager Service
bpjobd.exe - NetBackup Job Daemon
bpbkar32.exe  - NetBackup Backup Engine
bpbrm.exe - NetBackup Backup and Restore Manager
bpcd.exe - NetBackup Connection Daemon
bptm.exe - NetBackup Tape Manager
bpdm.exe - NetBackup Disk Manager
pbx_exchange.exe - Veritas (Symantec) Private Branch Exchange Service

McAfee is known of this issue and following link will explain you itself.

https://kc.mcafee.com/corporate/index?page=content&id=KB59789
 

 

Regards,

Taqadus Rehman

Srikanth Gubbala's picture
04
Apr
2009
1 Vote +1
Login to vote

Thanks Rehman, we are

Thanks Rehman,

we are following the same workaround, but issue still persists in the latest version 8.7i... working with both the supports to resolve this.. shall post the solution once i get it.

regards, Srikanth.

Taqadus Rehman's picture
04
Apr
2009
0 Votes 0
Login to vote

 I faced similer kind of

 I faced similer kind of issues and later on support advised me to follow these procedures. which actually resolved my issue.

Regards,

Taqadus Rehman

Srikanth Gubbala's picture
17
May
2009
1 Vote +1
Login to vote

latest workaround

latest technote from symantec on the McAfee stopping NetBackup services
http://seer.entsupport.symantec.com/docs/295599.htm- updated on MAY 5, 2009

regards, Srikanth.