Email Security.cloud

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  • 1.  Issue with Track & Trace in Safari

    Posted Jul 29, 2015 09:06 PM

    ​When using Email Security.cloud Track & Trace feature, the page does not render properly in Safari. Im testing on Mavericks 10.9.5 and Yosemite 10.10.5 (Safari Version 9).  Track & Trace page shows two "search" buttons. Pressing either button yields no results. Pressing a second time produces the below captioned error. I found another reference to the same issue linked below. Is Safari explicity unsupported? What is the support status of Safari on all of the .cloud suite of products?

    https://www-secure.symantec.com/connect/forums/issue-messagelabs-track-trace-and-safari-71

     

    Screen Shot 2015-07-29 at 9.00.54 PM.png

     

     

     

     



  • 2.  RE: Issue with Track & Trace in Safari

    Posted Aug 17, 2015 02:47 PM

    Hello,

    It is intended that Safari be fully supported in regards to the Cloud configuration portal. There was a recent update to the portal where clearing the cache may be necessary to prevent seeing the two search scope buttons.

    1. Click Safari in the upper left hand side of your screen. In the menu that appears, click Preferences.
    2. In the window that appears, click the Privacy tab. Click the button Remove All Website Data....
    3. Click Remove Now in the pop up window that appears.

    If this does not help, I would recommend you open a case with the Cloud support team to investigate further.



  • 3.  RE: Issue with Track & Trace in Safari

    Posted Sep 29, 2015 11:08 PM

    i have same problem...thanks



  • 4.  RE: Issue with Track & Trace in Safari

    Broadcom Employee
    Posted Feb 03, 2016 01:09 PM

    Hi Dean, 

    Thanks for reporting this problem. I've looked into this further and our portal development is already aware of the issue.