Hello, I am trying to upgrade from Windows 7 to Windows 10, but can't uninstall Endpoint to do so. A few years ago (perhaps 2011), the IT department where I used to work installed Endpoint on my personal laptop, however it was never functional. When I log on to my laptop a window pops up with the message please wait while Windows configures Symantec Endpoint Protection. I attempted to allow it to finish numerous times when it was initially installed but it always got stuck halfway through the process. When the installation window pops up I simply cancel the process. However, now I want to uninstall it and I can't. I tried the Symantec System Diagnostic Tool it hangs as well. Nevertheless, I proceeded on to Clean Wipe which I installed and attempted to use but received a fatal error and failure message. In addition, I also researched and found the instructions on how to manually uninstall but I really don't have the technical background to comfortably follow that process and will certainly do more harm than good. Is there anything else I can try short of engaging the services of an IT professional or backing up my documents and such then reinstalling only the software that I want?

Cleanwipe is the quickest and easiest way to go. It sounds like you may have been running an dolder version of it or did not have admin rights.

Try Cleanwipe utility

How to obtain the Cleanwipe utility

HOWTO74877

or 

Uninstall Endpoint Protection clients using Microsoft Installer (MSI) commands

http://www.symantec.com/docs/TECH102470

or

 

Manually uninstall Endpoint Protection

http://www.symantec.com/docs/TECH96924

 

If you have any trouble doing this, then kindly log a ticket with symantec one of the trained technician will assist you on this issue.

 

 

 

 

Hi, I came across this thread after repeated failure to upgrade windows 7 to 10. It requires uninstallation of SEP 12.1.6. I tried unstall through windows "program and features", which indeed removed the program. I also manually deleted all keys containing "symantec" in the registry and all program folders. I rebooted the pc, tried to upgrade windows 10 but it still asked me to remove SEP. I then used "cleanwipe tool" and tried upgrade but failed again. Only symantec key in the registry is in the "legacy" folder, which I was unable to delete ( I have owner right, but still can not change the pemission to delete". Any thoughts will be greatly appreciated.