Issue with unloading Tapes into use slots in silo
The issue is the silo is moving tapes to incorrect slots
- Netbackup obtains tape label and position direct from silo when an inventory is ran. The software depends on the silo moving tapes used from the drives back to the same slot it was called from.
- Tape once used gives a request to robot to unload drive and move tape back to it’s original slot number. The silo is not doing this. It appears to be trying to move tape to be unloaded back to a slot that is in use. Therefore we are forced to manual unload tape and run an inventory from Master NB server.
- The robot always reports that tapes are now in a new slot and not the original. This means the robot is moving tapes internally to incorrect slots and giving false report on tape location
4. This issue only started after the first 36 hours. During this time no tapes were in use by the installed slots. Once silo started to use them the problem appeared
Quantum say this is a Netbackup issue - I've never seen anything like this - it's causing havoc on our backup system. We are on 7.0.1 - we have two i500s the one that didn't get an upgarde is still operating without issue.
The problem is with the silo where we added 3 drives and 36 more slots.