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Issue when moving a Managed Software Product to Unmanaged Software

Created: 23 Apr 2013 | 1 comment

Hi all:

I'm with ITMS 7.1 SP2 MP1.1, trying to define a customized security role from scratch for managing software products.

I almost have been able to manage to create it. In this moment, a user with this role is able to create a new managed software product, but when I try to move this software product to "Unmanaged Software", I get the following error in the logs:

Log File Name: C:\ProgramData\Symantec\SMP\Logs\a.log
Priority: 1
Help and Support:
Date: 23/04/2013 19:49:38
Tick Count: 527193647
Host Name: <server name>
Process: w3wp (4936)
Thread ID: 526
Module: w3wp.exe
Source: Altiris.NS.Services.CoreServices.SoftwareService.UpdateSoftwareManaged
Description: Unable to update software managed state: (b8a23fa1-8921-402c-aee3-2a4c2146e194)
Object reference not set to an instance of an object.

 I've been reviewing both the permissions and privileges for this security role with no luck...and I cannot imagine what am I missing.

I would really appreciate any help with this issue.

Thanks in advance:


Operating Systems:

Comments 1 CommentJump to latest comment

SK's picture

I believe there is a privilege pertaining to SQL that you may need to add to the role.

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