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Issues with CIFS shares

Created: 30 Sep 2013 | 1 comment

I have Dell DL2200 running Backup Exec 2010 R3.  Using the default account I'm backing up one Drobo NAS but I have a Dell DR4000 that is replicating to a second DR4000 (DR site) using CIFS containers.  All backup to tape jobs I attempt using DR4000 selections fail with the error below. 

Completed status: Failed
Final error: 0xe0009b64 - The user account that is contained in the specified logon account is disabled.
Enable the user account, or choose another logon account that contains an active user account with the appropriate privileges for the selected resource.
Final error category: Security Errors

The DR4000 is also mounted to several Linux Servers using the same account that the backup server runs as default. When I use the default account to browse the DR4000 everything works as intended, I can see the files and select them. When I try to verify the Resource Credentials I get an error of "A communications failure has occurred."

In addition to the Linux mounts I can map a drive from the Windows OS on the backup server to the share on the DR4000 using the same credentials that Backup Exec uses. The CIFS shares are currently configured to allow any connection.

There isn't an event entry listed in the logs of the DR4000 that is created by a backup job.  When I browse the share in the selections window I get an event in the DR4000 log of that indicates the backup server CIFS client connected to the container.

Any ideas?

Thanks in advance!!

Operating Systems:

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lmosla's picture

Hello,  Does the account meet the requirements as shown in the following document? 

User rights requirements:
  • Act as a part of Operating System ( Only for Windows Server 2000 ).
  • Create a token object.
  • Log on as a service.
  • Logon as a batch job.
  • Manage auditing and security log.
  • Backup files and directories.
  • Restore files and directories.
Group Memberships or equivalent access:
  • Domain Admins or Administrators.
  • Backup Operators