Issues with End User Pages
We have a trail Web Gateway Appliance configured. We are running into a problem on the user end when a computer is put into quarantine that the only thing the user sees is a blank browser or a browser with your normal error that the site can't be contacted. However, if you look at the properties of the page it no longer shows the URL they tried going to but the URL of our web gateway. If I try the test site that is in the Manuel we do see the Symantec screen that says the page was blocked. So it looks like it only is when the system is in Quarantine when the End User page isn't working?
Also, is there a way for the system to be removed from Quarantine once they have fixed it on their end? We can't find any documentation on this product except for the 2 PDF's for setting it up. Also, under the configuration tab for Client Remediation there are options for Cleaning Application. When you drop down the menu the first two fields are blank and the third says Other. In the manual it doesn't really explain how to set this up and why the first two fields are blank.