Issues with EvNetAppPhSvr.exe and Netapp filer fpolicy
Hello,
I received an error on one of my EV servers Event ID 45076
Event Type: Error
Event Source: Enterprise Vault
Event Category: Admin Service
Event ID: 45076
Date: 10/4/2010
Time: 9:46:10 AM
User: N/A
Computer: EVSERVER6
Description:
The slave process for the NetApp placeholder named: EvNetAppPhSvr.exe is not responding and will be restarted
So I can send items back to the filer via archive explorer but placeholders will not work, it sounds like there is an issue with the fpolicy on the filer and the EVNetAppPhSvr.exe cannot re-connect. Has anyone seen this before? I have been working with support but have hit the wall so far, thought while it is being escalated I would see if anyone has been down this road before? It sounds more like a filer issue than EV to me but???
Thanks,
Travis
Comments
Check if the ev-placeholder
Check if the ev-placeholder FPolicy is registered on the NetApp filer.
Anything on evnetappphsvr dtrace?
So that is the funny thing
So that is the funny thing when it tries to register, the files says it is already registered and refuses the connection. I worked with our filer guys and they recreated the fpolicy and we see the same thing. Dtrace shows this:
16 12:08:44.336 [4944] (EvNetAppPHSvr) <3628> EV:M check_na_invoke_result: res = 0x333b, error = 0x333b (A policy named ev-placeholder already exists. )
So not sure what is up here, if it is a Netapp issue or an EV issue. I sent the last dtrace in to support so I will have to see what we find.
Thanks,
Travis
So we worked with the filer
So we worked with the filer guys to blow away and recreate the fpolicy. After doing this I did not see any change and still could not recall placeholders, then we realized that I was testing from the EV server. Just incase you did not know You CANNOT recall placeholders that reside on a filer while you are logged into the EV server. So you much access them from another location.
Travis
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