Endpoint Protection

Hi all

I can not install SEP 11.0.6_MP2  on Windows 2008 x64.  

Attachment 2 parts of SEP_INT.log .

Thanks!

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Module: ImagePath=C:\Windows\syswow64\imagehlp.dll
Module: ImagePath=C:\Windows\syswow64\Normaliz.dll
Module: ImagePath=C:\Windows\SysWOW64\ntdll.dll
Module: ImagePath=C:\PROGRA~2\Symantec\LIVEUP~1\MSVCR71.dll
Module: ImagePath=C:\PROGRA~2\Symantec\LIVEUP~1\MSVCP71.dll
CustomAction WriteCcServiceRegistry.D9F570F7_4F5A_41B0_9D99_89851EE85080 returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
MSI (s) (B8:F0) [16:14:16:786]: User policy value 'DisableRollback' is 0
MSI (s) (B8:F0) [16:14:16:786]: Machine policy value 'DisableRollback' is 0
La acción terminó a las 16:14:16: InstallFinalize. Valor devuelto: 3.

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...

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MSI (s) (B8:F0) [16:15:16:286]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (B8:F0) [16:15:16:286]: MsiProvideAssembly is returning: 1607
MSI (s) (B8:F0) [16:15:16:333]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.ATL,type="win32",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64", AppContext: , InstallMode: -4
MSI (s) (B8:F0) [16:15:16:333]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (B8:F0) [16:15:16:333]: MsiProvideAssembly is returning: 1607
MSI (s) (B8:F0) [16:15:16:333]: Entering MsiProvideAssembly. AssemblyName: Microsoft.VC80.ATL,type="win32",version="8.0.50727.762",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64", AppContext: , InstallMode: -4
MSI (s) (B8:F0) [16:15:16:333]: Pathbuf: 0, pcchPathBuf: 0
MSI (s) (B8:F0) [16:15:16:333]: MsiProvideAssembly is returning: 1607
MSI (s) (B8:F0) [16:15:16:442]: Note: 1: 2318 2: 
MSI (s) (B8:F0) [16:15:16:442]: No System Restore sequence number for this installation.
MSI (s) (B8:F0) [16:15:16:442]: Unlocking Server
MSI (s) (B8:F0) [16:15:16:473]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.
La acción terminó a las 16:15:16: INSTALL. Valor devuelto: 3.

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Any ideas?

The steps described on

http://www.symantec.com/business/support/index?page=content&id=TECH97223&locale=en_US

will help you.

Thanks but not work.

I tried this solutions before creating the post.

My version is SEP Client Version 11.0.6200.754, not RU5

Thanks.

Take backup of the registry and make the following changes

In registry look for : HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData    value=%APPDATA%
Change to HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders\AppData     value=%USERPROFILE%\AppData\Roaming

Reboot the computer and try the installation.

My configured is value=%USERPROFILE%\AppData\Roaming by default.

System instaled clean.

The problem was found in silent instalation, not in Interactive mode.

This reproduce in multiple systems Windows x64 (2003, 2008 and WIN7)

Thanks.

interactive works without any issue?

you may need to check permissions then..

Thanks for replay

I run the SETUP.EXE in administrator account. The UAC is disable. What permitions should check?

Mi problem is only in 64 bits. For example in win7, the instalation of 32 bits pakage was done.

Do not understand what happens

Thanks!

1. Please check if KB981725 and KB976382 MS updates werem't installed recently.

2. Check HKLM\System\CurrentControlSet\Control\Session Manager\PendingFileRenameOperations - if it is set, backup the registry and delete PendingFileRenameOperations value. Try to install SEP.

3. Try to install LU first from lusetup.exe

But not work

I think running Repair from Control panel - Add/remove programs should fix this. But if the same package installs on other machines, it means that it is fine I think.

you cannot delete the latest packages, 

you should try creating a new package for 64 bit machines, if it exports fine then its all OK

while exporting the package, uncheck the single exe option, try running the .msi file, this should work

Ok, I'm not explaining well.

 The package fails is 64 bits. I exported from the SEPM multiple times (with the option. exe unchecked). This package always fails on all installations when in silent mode.

 There is no way to replace packages SEPM? These could be corrupted.

 Thanks!

You can run Repair - if a file is corrupted, it is going to fix it :-)

It worked!

Sorry, I had not tried that.

Thank you very much for your help everyone.

Regards!

You're very welcome :-) Glad that it works.