Issues with Migrating Knowledge Base Articles from HD6 to SD7
I'm having issues with Migrating KB Articles from our HD6 to our SD7 box.
I followed the instructions on how to Migrate KB Articles, and ran into the "No Topics Found for this Category" message, and saw AKB 53082 https://kb.altiris.com/article.asp?article=53082&p=1
So, I downloaded this project, published it to our server, followed the instructions in AKB 53082 and started importing our KBs.
It imported every KB that it would (excluding those made directly from documents as mentioned in AKB53082), but none of these KB Articles are complete. It only appears to have imported the Title and the first section of text.
I decided to open the project in Workflow Designer and check it, and the ImportKBText section only appears to grab the very first "div class='articletext' /div" section. This is a major problem, as most of our KBs are using the Question/Answer or Problem/Cause/Solution types. And both types have 3 text sections.
So the migration tool, is ignoring the "div class='ArticleSection'" spots, and the second and sometimes third (on the P/C/S types) of the "div class='articletext'" sections in the KBs.
So, if the KB was a Q/A like:
Question: How do I turn on my PC.
Answer: Push the power button.
The entire KB article that was imported was simply the ArticleTitle and this: "How do I turn on my PC."
Nothing else is imported, so we only see the Question or the Problem section, nothing else. This makes the Migrated KBs useless.
I'm wondering if there is a problem with the project, or if I somehow missed a configuration item when I published the hotfix?
As I'm extremely new to WorkFlow and I'm not sure myself if or how to resolve this issue. In the ImportKBText Workflow section, it only appears to run the process once, and only collects the first articleText section. I can make do without having the Section names such as Question: Answer: Problem: Cause: Solution:. But, we can't use the articles unless it is collecting all of the "articletext" sections in the KBs.
Has anyone been able to successfully Migrate their HD6 KBs into SD7? Does anyone have an idea how to fix this project to get it to work right?