Endpoint Protection

Whenever I create a package whether through a remote push or an export, I have package that can NOT be changed or repaired, I get a "Fatal Error"

I have tested this up and down and all around, my question is as follows, is my SEPM pushing out faulty packages? No matter what I do if the packages are generated by SEPM this happens EVERY SINGLE time. If so, how do we test/know? Etc etc...

Window 7 64 BIT Clients and Windows 7 32 BIT and one Windows 8 (64)

SEPM 12.1.2015 2015

Packaged clients are 12.1.2015 2015 AND 12.1.2100.2093

I can't think of ANY other reason why this would be happening, I am of the mind that SEPM is doing this.

SEPM is sitting on a Windows 2008 64 Bit server.

I know a popular answer will be to upgrade, but I will ONLY do so if this is a KNOWN issue and that upgrading WILL fix it for sure.

Can you try importing another package into the SEPM to see what it does?

How to manually import client packages into Endpoint Protection Manager (SEPM)

have you run dbvalidator?

can you delete the existing and import the new package and check if it helps?

When I went to delete, it would NOT permit me to delete, it says, "You cannot delete the latest package"

I wanted to delete the 2093 that I have on there now, and re do it, but this is what I get

It says, "You cannot delete the latest package"

Yep, that's hardcoded not to allow that

Will it let you import another package though?

Only versions I don't have, like I can't import something and call it 2093a, it will say ah ah ahhhhh....

What is dbvalidator

It check the SEPM DB for errors

To run the Database Validation tool

1.Open a command prompt.
2.Change the directory to Drive:\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools.
3.Type the following command to run the batch file:
dbvalidator.bat

One of the following messages is displayed at the command prompt to tell you whether the database has passed or failed validation:

If the database is valid, you see the following message:

Database validation passed.

If the database is invalid, you see the following message:

Database validation failed. Please check the log file for more details.

If an error occurs, you see the following message:

Some error occurred. Please check the log file for more details.
 

2013-05-21 13:49:53.442 THREAD 1 INFO: logger initialized ...
2013-05-21 13:49:53.458 THREAD 1 INFO: SEPM Server Home:[C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\Tools\..\tomcat]
2013-05-21 13:49:53.661 THREAD 1 INFO: Initialized the database.
2013-05-21 13:49:55.880 THREAD 1 INFO: Starting to travel the schema ...
2013-05-21 13:49:58.147 THREAD 1 INFO: 502E16C5E71B22D6FCC45706CF5D5BF9(Symantec Endpoint Protection version 11.0.4202.75 for WIN32BIT) is suspended, skip checking...
2013-05-21 13:49:58.147 THREAD 1 INFO: F3A65DD78190683A673797E03723E56D(Symantec Endpoint Protection version 11.0.4202.75 for WIN64BIT) is suspended, skip checking...
2013-05-21 13:49:58.147 THREAD 1 INFO: 609D6B082D0AD1F060CD933BF2F6B77F(Symantec Endpoint Protection version 11.0.5002.333 for WIN32BIT) is suspended, skip checking...
2013-05-21 13:49:58.147 THREAD 1 INFO: 10DA470E1403BC65E1E2D21123CCE012(Symantec Endpoint Protection version 11.0.5002.333 for WIN64BIT) is suspended, skip checking...
2013-05-21 13:49:58.162 THREAD 1 INFO: D58302BDEFFA5F421574571B81EA7D97(Symantec Endpoint Protection version 11.0.6000.550 for WIN32BIT) is suspended, skip checking...
2013-05-21 13:49:58.162 THREAD 1 INFO: 7408AF87F03E568B0304F6C5BC0C9660(Symantec Endpoint Protection version 11.0.6000.550 for WIN64BIT) is suspended, skip checking...
2013-05-21 13:49:58.162 THREAD 1 INFO: D9D414438285EA24A6CEF56305473898(Symantec Endpoint Protection version 11.0.6000.0162 for Mac) is suspended, skip checking...
2013-05-21 13:49:58.162 THREAD 1 INFO: FA646E004077865D5E225B926D10B7A4(SEP RU 6A For 32 BIT Clients) is suspended, skip checking...
2013-05-21 13:49:58.162 THREAD 1 INFO: ED5C0A53827DA9B2C042C15949B6C28B(SEP Client 6A 64 BIT) is suspended, skip checking...
2013-05-21 13:49:58.178 THREAD 1 INFO: 5CFCF2B479389479E90603631E3F8132(Symantec Endpoint Protection version 11.0.6100.645 for WIN32BIT) is suspended, skip checking...
2013-05-21 13:49:58.178 THREAD 1 INFO: 80898695D6CC45C4D15896FEC16A2F75(Symantec Endpoint Protection version 11.0.6100.645 for WIN64BIT) is suspended, skip checking...
2013-05-21 13:49:58.178 THREAD 1 INFO: E3033A6B0C7FC38958F2E3C8EF08004A(Symantec Endpoint Protection version 11.0.6100.0179 for Mac) is suspended, skip checking...
2013-05-21 13:49:58.178 THREAD 1 INFO: 33CAE609AC93289D26D821CF3E7F6A1E(Symantec Endpoint Protection (version 11.0.7000.0) for WIN64BIT) is suspended, skip checking...
2013-05-21 13:49:58.178 THREAD 1 INFO: 63490372C0C0CA06DB51105FB85CF3F3(Symantec Endpoint Protection version 11.0.7000.0217 for Mac) is suspended, skip checking...
2013-05-21 13:49:58.194 THREAD 1 INFO: 270FC2D89460177D5F2605D11CB93A51(Symantec Endpoint Protection version 12.1.1101.401 for WIN32BIT) is suspended, skip checking...
2013-05-21 13:49:58.194 THREAD 1 INFO: 3165FD56C5790BC3ED69F8C9E0099ADF(Symantec Endpoint Protection version 12.1.1101.401 for WIN64BIT) is suspended, skip checking...
2013-05-21 13:49:58.194 THREAD 1 INFO: E289F88B78EC6632E671B71C59B9205C(Symantec Endpoint Protection version 12.1.1000.0157 for Mac) is suspended, skip checking...
2013-05-21 13:49:58.600 THREAD 1 INFO: ... finished travelling schema.
2013-05-21 13:49:58.600 THREAD 1 INFO: Total ids found >> TargetIds [572] PhysicalFileIds :[198]
2013-05-21 13:49:58.600 THREAD 1 INFO: SELECT ID FROM BASIC_METADATA WHERE ID IN 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AND DELETED=1
2013-05-21 13:49:58.616 THREAD 1 INFO: SELECT ID FROM BASIC_METADATA WHERE ID IN ('7408AF87F03E568B0304F6C5BC0C9660','1E872925AC1B029B01318E59EAF5B5D4','06949CE4AC1B029B0172CC994666C687','F1F6300AAC1B024F0149BC15B421A266','89118941AC1B029B0121D44CDF1B5587','8465538DAC1B024F0190D0D29350658A','094BADE4AC1B029B00958B074429B97D','FB0FA87888641F32EC2FFD4AFA1C67EB','59DF0934D33248D544399A0756B7B15F','A9C43B8E8E822462C37C3FC590E1DDB0','8A752C87AC1B029B017B51E8B54F793B','BEB6F6B421AA2608AD8C495C0BF549DD','42C640CAE3345CEAD72C9496F9095DA5','0C6F861A160D0420F98C7FE56AA2F7DC','E600FEA0AC1B029B00ADCB68D468AA22','AC81127FAC1B029B01F250E825381D40','AF014FECAC1B029B017B6F15D3114F7B','2DF7B0BECC4E445B6FAD49D481BE2B4D','ADCD721B6F28F0B0287436544F8FE26A','8B227B6C6B391E2C4A3F4011D1555DF2','63D7D678AC1B029B004D9EBF44764008','E05947FBAC1B024F00F1CDFB5E08C081','DF44270CAC1B024F0117A564D82BDA32','BA3AE1E0AC1B024F014E7D3D8B44F937','E6EB9B6BAC1B029B01F60F2B5F5C2703','6EBB4CE6AC1B029B00D9D6AE808F6C10','FFFFD7C391FF6A12141286D8629F4718','750C79F3AC1B029B00097F5FC32B02F0','90F72ECFAC1B029B011486C55B488CCB','C9E19A6ED7D0B23D4EA52EBD7EE49DEA','CC59F61CAC1B024F019CF00AF82D416C','2D3BF571AC1B029B01800E4022E27602','151FE395AC1B024F01242CC9AC0FABBA','F482762213647F006E957B7D2120E389','E44FA7EEC5BA62CDFA90134C8ADE3D5C','C68A21B5AC1B029B01BF35195551F3AB','E289F88B78EC6632E671B71C59B9205C','A091E73CAC1B029B015F06880CAD0704','34A8BD5D149810B9EF02AFD84A0A545B','88EDB1E5AC1B029B003438D938AC98E7','77F72E81AC1B024F0043CAA4A6E6694C','5A3195F8AC1B029B018C95C40C9B906E','2D056501AC1B029B009FE45CF9FBD782','8D8321D4320BA2444EC3AAED18B5011F','925CE3C5258B0B0E326F8B34D5C80EB8','678069E1C683BD79B42F9EF1593427D9','6469DA78AC1B024F00C0E346D0CFE956','BF7E05D15CEF8E0C1BD2C3F7C648A487','FB456011AC1B029B00B8B8216C3AAA7F','E80DE885AC1B024F00B4855E4847CF2C','8FCB07A254E281B49285DACE7DE6F503','315461EFB4A8ED9B2794769E47DB4A97','C802040FAC1B029B00E704E1AB2725E2','38BBA1C5AC1B029B00FE1A81C74B7B7C','FBEB0654AB83C0266A1A27994DD63976','88152262AC1B029B014E912D472E7BEB','35226D81AC1B029B0048F4095B3034FA','2CD62785DE76CED0EB174C422E9088F4','33BEBD4DAC1B029B00FA0BF4BD3A9E82','9A9F90B478B03907EE5DBDB3ED59E46C','180197D6AC1B029B01627086F4917098','58A082C385C42D68E45E3FE39F67156E','140C6BD351853A0F12DCAAAF6BB31331','47119113AC1B024F000F362B507D8A7A','B979B44A6F12CFF751CF30A7D354C147','3DBDAE5FAC1B029B01E54E00AA0A2706','45247A79D407A448E8E96C8E248839D5','C6FC2881F8733F1F17F6AFF0BE51AFF7','3BA42087A27E421EFBFFE30A83111E62','FBB2FB06AC1B024F00E2A37B20E8FA02','63490372C0C0CA06DB51105FB85CF3F3','0D02B53AC7226601637E3FF5E24F4472') AND DELETED=1
2013-05-21 13:49:58.616 THREAD 1 INFO: SELECT ID FROM BINARY_FILE WHERE ID IN ('B4652A6BBBDB168D737E58087F61404A','9848DE9B59C572C395853034B804A7BB','8A7DD792540E9983AAF27D1DE986CB35','A8BCF78FC993F65E095C6C74D0FD404C','CEB3EE6ECD4B1C75E44250D6C48C5618','B2090D446E150DB9531CD89147D4F0CE','64AF4C3A3E6C78F9CB5AB660273A27B0','654D75FABF792E51C2C63F06B9B9FCF4','831DBD591AD3E469450011AA115EE957','7B822AC5110193604DDEE41F9E15A715','9333B18FBBA910F40C1856C7357610B3','7F162D9E603C52CFAACAD15AC4F05F35','B23F8CDBE6F62D94D8E04184D2EBC763','6128DD5C4853CA177504624EF8CA91FA','EA227B1FCF800F32034BAF2B4638652F','11C17C99DC14738F9A50E96A64F8EF04','A90AF0E22DF65C549B4AFE3CF8EF2115','D176FE2F80A555EBF3C37090026B75A5','3C70BF8753F5084791C7AF8D847FC27F','A5EE310578BF5BE06CF5B97A8F01132C','70AE51A332A7B9FFBF01C0798357F6E6','A5D1C41562D84A2EFB4DD912462ED875','3392219A64BCC60E7220D41A87B1DF88','FBC2A4CF9322000CD0C5C732E5625AD4','7C9BE8CE8E204102F7A7735D800CF34B','B6A52FCF953EBA22171C298C2331D1FA','CF087C92BAEF91BD82BD3D282F6637FF','5175CC0100314E558D83F279C54F1F9D','C64C0F452B52585CBDE709746AE37D27','7C6876133218E4C210230C3259CCB876','3EFF0BA1B7FA3BE5652ABF7FD58639C9','8F83EC93EFF2A4CAAA26B225BC70C2D3','FC3BA221249DF9B2363AF7703B6AF509','1AD572B264575F8F0A29F22CC3E7CB52','285A31AE9F63C09F17D4DBE9F5C2181B','4D839EC76C6892020676E6E248C46769','91A7FA9AED5C1CBCB9C644F34C0F48C4','2623D43EEEDBF87D0A13236636BFAB83','FAEE3AD201E4F4769E5E4DE028891990','B36F1B9A6610BF1AB72AFCC61EF95066','370213D243D744EFBA9889633FC6077B','95131AABD8A05D53E973DD398859F9CA','A03FC373FB0F62CA9E8BD25A4B14BA2F','FEF8B8E7200326765D6BBC2C3AB19ECD','9BF61851731E7A4C3E1A44D9FCBEE36E','92D6A89D8FBC4410950AFACD857FB78D','DFEEF9E0EF51B8D2A13257343DE1EC10','A6F14A7C6CFC439BB2C0FB8217D7EF28','F1B30F361F45C982A511DABD384A3EF9','9640023CF8026F344728DC4B57A76E3F','F6453D90695A4235A69BA80AF684B48D','71524F8F091F36B619E75D300E0E1B4F','FE0671B6F7A8416624B79A1977950DAD','41E710FDCC4D14088A1BDA10D06CF5BB','4CCB0E41A03D80EEF3A1BC6CD2766534','A4D421CA6F891BCC0E6D0D671DDAD5EF','357968650FAD6ECCA66E07FC3CACB556','E4CD831A97E65C39783ED7AC4F029B3E','7CC79DC0299FE1495D7A1B9B0F2288C8','B80FE0D8D3C403CDED80F3A58CF02088','FEDF20E8516A954D40EB903A7FE1752B','C6CDDC45E7B07A7F67AC4F9213C172BC','42DC71CAB45FB9CD33AAA2867F216621','4ED3731F003C158A8127ACB33B1F5863','B4368D5C89F92DF9A0CF2CB222C2F038','0C1DC66DB8CE8C11B9DB82CB0178E50E','97FC7BC3F4F130BBB7A7EC706DEB1C11','DA2F32D4C431A63A4686EAB3BDDA1FF4','1C327CD73F87FF4E2C8AADC17D868F03','83CBD722637AF75E7389C57E81B90608','E8BDD8426A75FBFC1D97A28367738FF9','121CEE2B8F9B4EC1118380D1F257CBB1','5AD366D914961FD27AF33F98F01EFD44','4C45E89FED3457B627FEBACF5EF506D8','0586398F6C2FB3D1B278A8BA042A7547','1FE6EBCD30D253A1E73760A4BDC2E65B','A99D077300AE69E56C92F0A12C5F7292','F82252467832DDCC4B138E66B62723DA','2B9FC32965D3E4C2105DE71DB3E26FB3','9115F16B33EB240A6B6E1A9671AAAFAC','715A0A4C9ACB32186C6829A6B71520AB','6F4B2A802B15402E9D78D38C59AD9F12','831972E37158446403BCB126F6EE050E','CE6EB0B4035CD14DE1CAA0E45C55E30C','F09DE37513FB9DDF297C1D268A7DEFD5','BB09D423180F63525AFC9F95F34C73DF','5AE5C3DC650B8BE68A8EB5B2644D846C','A0B7A110EF4062CEF41B77A1F4720F51','5F072B54E9E31C0965353E34764CCC4D','644E9F56473A35B51EB1C14CA53503FA','EAB723DD7C486D107A04AB984209CD99','839F31A5CA7B1647D9145EBBFAA9B0B5','7F15CA81ADAECBEA7031BCC2F5501B08','4E954479BB4B2CA4454348084CFAB137','346ED92B9DCDA9E9B1223BE68F4F463E','368B550FADB0F5126FBF03F02C121CD4','891E0D1993FA0525F430E5FDF7602E37','304E3D97007BF03D1EB88ADF07903CD0','805D5C1951E1ABEE11AA2A60E4E6EC7D','1BBE0B107A9D8D88E58469472C13F598','64F098932BDBA1C077ACF2B43AD712F0','2CD534CBE6ED531E29DB84E34BCBDC36','69710746D34D358456CD0D7013395309','32EE7AD7E5918C68C4BB1670F78BAEBA','6823066B9F3581A5CD1DA4C50C6DF0B9','E3AC0CA99B2B347AF4B18C871989A652','54869BD5BB752895FA032397D9B962B3','BC1FE7A89D4011FCE218D9509A86D755','1326612BF7CE3C16CDF3A18AE40F7940','D5B489406978FAAC6A119BE3E6571C07','6737C8A796677C3A43F477E4576FC13F','D4EDBC765F672EDF703E88B0FDF59A54','E25E83DF45830ABD70EBAAB42D844B19','A1774EA2DD89DC304816EEC7251F70F2','AB284DCBF07CC8BE19BC7D476D24077C','C6436FB0E3029A2FDA9C4E33595C05D1','4B5DD2BF5AC383A42D634EE2CC395E9A','1104E2E27A21202F35A5A5A2472AA8DD','BEE5ED02A96108C721A6CAE6439EB957','008870B27A2CF004B0A01968EB334B13','D4E7722121C59593994932DAC37A6462','2E4B418D3593065FFE64475899E5C592','4B8B7E1F03ADB487DEFBE700DA0E5BA3','84F3B3F71876D9C3B39C8550640EF078','7C5A0A0A557B5DDE1E23C19C542D1FE5','D2E454C1CF659F94ED90B19A16338A5D','D0F302D3456F11C35A089AD3A4FE9E55','7B4946EB8A0EE6E6C688521756DC0F0D','39DE094D58B95CFBDAB5B92B55D75254','CA79DA0A1EDCE8224EFD2E99E4A3D65A','67671AF5FFADF71A599B696F82DA8F23','053C66840020B392191B1EA4DF467E06','1F1519C87243FE56DCCECE50382F284C','ABA8E3464BD30E0158785FABCEDE0CC1','8649B805164E018A4AC3CD30F5C48BA4','E9591BF32E3477EF8FB47A0705FB9709','CF03ECBDBF81D215578C1C9AF11ADDB2','2D15222F8F244552E3CC01564BBA2859','05084C193EFBBD67FF98E7603D4BCD5A','EECE7E809C6C4B4E4984D8B1F0D7E842','E93C9D6C2A313D3A1D26038CDE5D003C','901BA720C621AA9FDC15211457581071','5A276F70E4DA515B81104D1940E2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AND DELETED=0 and CONTENT IS NOT NULL
2013-05-21 13:49:58.616 THREAD 1 INFO: *********************************************
2013-05-21 13:49:58.616 THREAD 1 INFO: Following ids are not present in the database.
2013-05-21 13:49:58.631 THREAD 1 INFO: *********************************************
2013-05-21 13:49:58.631 THREAD 1 INFO: Link is broken for [0] target ids :
2013-05-21 13:49:58.631 THREAD 1 INFO: *********************************************
2013-05-21 13:49:58.631 THREAD 1 INFO: Link is broken for [0] physical file ids :
2013-05-21 13:49:58.631 THREAD 1 INFO: *********************************************
2013-05-21 13:49:58.631 THREAD 1 INFO: Database validation passed.
2013-05-21 13:49:58.631 THREAD 1 INFO: Finished.
 

DB looks to be good. I would see if you can import a new package and try that.

this looks good, any error message in scm-server-0.log after exporting the package.

How would I do that when it won't let me? I want to redo the 2093, but SEPM is not letting me remove it.

Exporting a package now, where is scm-server-0.log?

tomcat\logs folder under SEPM install directory

You won't be able to delete, can you just import a new one?

Here it is in notepad, it went crazy when I tried to copy and paste

Attachment(s)

LOG.txt   6.02 MB 1 version

Dumb question, Same version?

Yep, I would try it.

No go, it says, you already have it installed.

You could delete manaully from SEPM\Inetpub\ClientPackages

Can't say I've ever tried this but....

Oh man, I wish you hadn't told me this, I am the cautions BUT DO IT anyway type

Import it from

Symantec_Endpoint_Protection_12.1_Full_EN\SEPM\Packages

SAV32 and SAV64.

Same here but don't blame me if you try it!!

Or maybe just move the folders to the desktop so you can move back if something breaks. Either way, doubt this is supported so be careful.

Still a stonewall, not budging

It will not permit me to do so, as it is already there.

Not deleting? or will delete from the directory but not the SEPM GUI?

This one

 will delete from the directory but not the SEPM GUI?

I put in the recycle bin, then just restored it when I saw it didn't make a difference.

Probably because it's not be removed from the DB. I'm sure you can remove from DB via query. But for once that is something I wouldn't attempt.

Support call perhaps

I downloaded and added the 32 Bit Package and installed it on a machine (a 2003 server)

and did not have the issue.

Was the log of any use?