Symantec Management Platform (Notification Server)

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  • 1.  IT Analytics - Can't create new reports

    Posted Jun 01, 2009 07:04 PM
    Following the instructions from the "ALTIRIS™ IT Analytics Solution 6.1 Help" Creating New Reports: from the configuration tab I click Report Setup then click the Report Builder tab the press the Launch Report Builder button. Then it downloads a file "ReportBuilder.application" but I don't know what to do then. Has anyone done this before? Thanks,

    Mark


  • 2.  RE: IT Analytics - Can't create new reports

    Posted Jun 02, 2009 08:01 AM
    So to summarize, to run IT Analytics the client machine needs the following:
    Office web components 11
    ADOMD.NET (.NET data provider)
    MS XML 6
    OLE DB 9

    all of these are on the "Feature Pack for Microsoft SQL Server 2005" page of the Microsoft download center

    (Just wondering if you tried this after the prereqs were installed)



  • 3.  RE: IT Analytics - Can't create new reports

    Posted Jun 03, 2009 09:33 PM
    everything else seems to be working so i don't really have any clues. I guess this is a separate application but i have never seen it and don't know what to expect, any help is much appreciated! Thanks.


  • 4.  RE: IT Analytics - Can't create new reports

    Posted Jun 03, 2009 10:02 PM
    of the reference guide for ITA 6.1. It's pretty detailed in how to create and import a new report.

    Edit---

    Actually it seems you have read it. Have you launched the website, as it says? http://servername/reportserver



  • 5.  RE: IT Analytics - Can't create new reports

    Posted Jun 03, 2009 11:46 PM

    While working on this server (NS/Helpdesk, SQL Server 2005 is offbox) I decided to install the SQL Management tools so I can access the database for troubleshooting and maintenance etc. from this machine and not have to rdp to the SQL Server all the time. So I installed the SQL workstation tools on my server from the installation CDs. I say installed it actually failed to install the sql server management studio with an error related to the fact i installed some of the components via other means (an msi from the microsoft website) for IT Analytics and said i would need to uninstall them and rerun the SQL Server Setup. Well I didn't want to do that as I just got everything working (except for the report builder). So i am going to live without SQL Management Studio afterall. Then, prompted by your response, i thought i would try to launch the report builder one last time before giving up (calling support) and magically it launched. So I presume that in all of the preliminary installs of the workstation option in SQL Server setup (and there were a lot) it installed something that NS needed to launch the app from the console.

    So if i were doing this again i think i would start by installing the sql server workstation tools as they have most of the other components in there that I listed in the other thread and it has this other something special as well.

    Now i need to try to actually create a report (a minor detail at this point) it looks a bit Intimidating.

    Jim, thanks for all your help.