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IT Analytics cube causes screen to black out

Created: 05 May 2014 • Updated: 08 May 2014 | 3 comments
This issue has been solved. See solution.

I'm having an issue where if we go to Reports-All Reports-IT Analytics-Cubes and then we add the Computer Name field to the far left box (Drop Row Fields Here) it will cause the monitor to black out for a few seconds.  If the mouse is then moved back to the field picker list the screen will black out again.  If you move the mouse vertically and avoid either the scroll bar that appears or the field picker list everything is fine.  I have been able to replicate this issue on a couple different PCs and have another PC where it just crashes IE instead of blacking out the screen.  Anybody have any tips on this one?

Operating Systems:

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Ryan P's picture

What version of IE? Have you looked at application logs to see the reason of the crash? Are you testing this on the same image/build of computers everytime? Or have you replicated this issue on 2 unique installs/hardware configs?

dgott20's picture

We are using IE 9 and I am not seeing anything in the application logs.  This has been tested on multiple configurations.

dgott20's picture

I managed to fix this by disabling the Windows visual effect of "Animate controls and elements inside windows".