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IT Analytics installation Error

Created: 06 Jul 2012 | 11 comments
Srikanth_Subra's picture
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Hi,

Why IT analytics is not installing windows 2008 R2 OS? this is the latest version of OS? it is showing unexpected error while installing?

whether it will work only in 32 bit OS?
 

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SMLatCST's picture

Also, you might get better feedback from the Altiris forums rather than the SEP one.  IT Analytics is primarily an Altiris feature, that just happens to have a plugin for SEP.

#EDIT#

Just to clarify, the latest version of the Symantec Management Platform (formerly Altiris Notification Server) 7.1 does require a 64bit OS.  Plus, the Symantec Installation Manager should be able to tell you what is missing when you attempt to install the SMP in the first place..

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Mithun Sanghavi's picture

Hello,

Check this Article - 

How to install the Altiris IT Analytics Symantec Endpoint Protection report pack from the Symantec Endpoint Protection disc

http://www.symantec.com/docs/HOWTO59271

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

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Srikanth_Subra's picture

Hi,

Like that only i tried..but after download files completed and i click begin install it is telling as unexpected error so only i asked

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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SMLatCST's picture

...and working fine.

Any information you can provide on the actual error would help in your investigation.  You'll also find more information/help/guidance on SMP installation errors from the Altiris forums, because that's exactly what you're installing here.

Case in point, many seem to experience the below error on new installs:

http://www.symantec.com/docs/TECH165079

The SMP forums are here:

https://www-secure.symantec.com/connect/endpoint-management/forums/symantec-management-platform-notification-server

And finally the SMP KB's can be found here:

http://www.symantec.com/business/support/index?page=landing&key=55274

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ohzone's picture

Let me just echo What SMLatCST recommended...

You may find some helpful answers in this forum https://www-secure.symantec.com/connect/endpoint-management/forums/symantec-management-platform-notification-server in the Endpoint Management Community. If you'd like to repost your question there.

Thanks!
Cheryl

Endpoint Management,
Endpoint Virtualization
Community Manager
www.twitter.com/EMnV_symc
Need Altiris help? IRC chat #Altiris

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Srikanth_Subra's picture

Hi,

I will post the same in that forum

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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Srikanth_Subra's picture

Hi,

Did you tried in 64 bit OS only?

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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Srikanth_Subra's picture

Please find the error screenshot for the same

2012-07-11_095056.jpg

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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SMLatCST's picture

of the actual logs themselves.  The location of the logs can be found in the below article, which also happens to be the only one that seems to match your particular error message:

http://www.symantec.com/docs/TECH43047

If the situation does not match then I'd suggest you post the identified logs from the below article as well:

http://www.symantec.com/docs/HOWTO9264

Finally, as I've mentioned previously, it's highly recommended that you also create a post in the Altiris forums, and this is an Altiris issue (or log a support case with Symantec).

And just to confirm, the latest version of the SMP can only be installed on a 64bit OS.  If you install the Symantec Installatiomn Manager to a 32bit OS, it should only give you the option of creating an installattion package, and won't allow you to install the Altiris products.

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Srikanth_Subra's picture

In Altiris forum where i need to put the case

Thanks & Regards,

 Srikanth.S

"Defeat the Defeat before the Defeat Defeats you"
(Swami Vivekananda)

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brewabel's picture

That is an error I just received as well.  The issue for me is that the firewalls were blocking the download of MSI files.  Once I got an exception for that, the install proceeded through.

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