IT Analytics ServiceDesk connection error
Created: 06 Feb 2013 | 9 comments
HI Gurus,
I got a MS SQL login error when I am creating a connection to Servicedesk database, but If I connect using SQL Studio Management with the same user, all is fine.
My enviroment is a Servicedesk 7.5, MS SQL 10.0.2573 and SMP 7.1.8400
Regards
Discussion Filed Under:
Comments 9 Comments • Jump to latest comment
Did you use a domain account or a local SQL account? I don't believe domain accounts work for ITA access.
Here's a link that gives a little more information:
http://www.symantec.com/business/support/index?page=content&id=TECH168582
Thanks I test it and comment you...
Selarar,
Things to know section of the Symantec ServiceDesk 7.5 Release Notes:
(http://www.symantec.com/docs/DOC5720)
N/A
Kindest Regards,
CNWilliams
CNWilliams
ups .. When Will be Compatible?
I tought a supportive ITA update for SD 7.5 was released yesterday. Haven't tested it though.
Check your SIM.
Regards
I tought a supportive ITA update for SD 7.5 was released yesterday. Haven't tested it though.
Check your SIM.
Regards
IT Analtyics update for ServiceDesk 7.5 was released Monday.
ServiceDesk Pack 7.5 for Altiris™ IT Analytics Solution 7.1 SP2 from Symantec™ User Guide
http://www.symantec.com/docs/DOC5639
Kindest Regards,
CNWilliams
CNWilliams
CNWlliams, I updated IT Analytics to last version, but I got the same error.. Is something related with the domain accounts?
Hi Seralar,
Have you tested this with a SQL account (sa)? As far as I know, you cannot use a domain account to make the ITA ServiceDesk connection.
kr, dawi_x
Would you like to reply?
Login or Register to post your comment.