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IT Analytics ServiceDesk connection error

Created: 06 Feb 2013 | 9 comments
seralar's picture

HI Gurus,

 

I got a MS SQL login error when I am creating a connection to Servicedesk database, but If I connect using SQL Studio Management with the same user, all is fine.

 

My enviroment is a Servicedesk 7.5, MS SQL 10.0.2573 and SMP 7.1.8400

 

Regards

 

 

 

Comments 9 CommentsJump to latest comment

etk1131's picture

Did you use a domain account or a local SQL account?  I don't believe domain accounts work for ITA access.

Here's a link that gives a little more information:

http://www.symantec.com/business/support/index?page=content&id=TECH168582

seralar's picture

Thanks I test it and comment you...

CNWilliams's picture

Selarar,

Things to know section of the Symantec ServiceDesk 7.5 Release Notes:

(http://www.symantec.com/docs/DOC5720)

Component Issue Article link
IT Analytics 7.1 SP2 ServiceDesk 7.5 is not compatible with IT Analytics 7.1 SP2.

N/A

 Kindest Regards,

 CNWilliams

CNWilliams

seralar's picture

ups .. When Will be Compatible?

dawi_x's picture

I tought a supportive ITA update for SD 7.5 was released yesterday. Haven't tested it though.
Check your SIM.

Regards

dawi_x's picture

I tought a supportive ITA update for SD 7.5 was released yesterday. Haven't tested it though.
Check your SIM.

Regards

CNWilliams's picture

IT Analtyics update for ServiceDesk 7.5 was released Monday.

ServiceDesk Pack 7.5 for Altiris™ IT Analytics Solution 7.1 SP2 from Symantec™ User Guide

http://www.symantec.com/docs/DOC5639

Kindest Regards,

CNWilliams

CNWilliams

seralar's picture

CNWlliams, I updated IT Analytics to last version, but I got the same error.. Is something related with the domain accounts?

 

 

dawi_x's picture

Hi Seralar,

Have you tested this with a SQL account (sa)? As far as I know, you cannot use a domain account to make the ITA ServiceDesk connection.

kr, dawi_x