ServiceDesk

HI Gurus,

 

I got a MS SQL login error when I am creating a connection to Servicedesk database, but If I connect using SQL Studio Management with the same user, all is fine.

 

My enviroment is a Servicedesk 7.5, MS SQL 10.0.2573 and SMP 7.1.8400

 

Regards

 

 

 

Did you use a domain account or a local SQL account?  I don't believe domain accounts work for ITA access.

Here's a link that gives a little more information:

http://www.symantec.com/business/support/index?page=content&id=TECH168582

Thanks I test it and comment you...

Selarar,

Things to know section of the Symantec ServiceDesk 7.5 Release Notes:

(http://www.symantec.com/docs/DOC5720)

Component	Issue	Article link
IT Analytics 7.1 SP2	ServiceDesk 7.5 is not compatible with IT Analytics 7.1 SP2.	N/A

 Kindest Regards,

 CNWilliams

ups .. When Will be Compatible?

I tought a supportive ITA update for SD 7.5 was released yesterday. Haven't tested it though. Check your SIM. Regards

I tought a supportive ITA update for SD 7.5 was released yesterday. Haven't tested it though. Check your SIM. Regards

IT Analtyics update for ServiceDesk 7.5 was released Monday.

ServiceDesk Pack 7.5 for Altiris™ IT Analytics Solution 7.1 SP2 from Symantec™ User Guide

http://www.symantec.com/docs/DOC5639

Kindest Regards,

CNWilliams

CNWlliams, I updated IT Analytics to last version, but I got the same error.. Is something related with the domain accounts?

 

 

Hi Seralar,

Have you tested this with a SQL account (sa)? As far as I know, you cannot use a domain account to make the ITA ServiceDesk connection.

kr, dawi_x