It is possible to copy an incident?

The idea of a quick incident is that you complete as many fields as possible for example a password reset incident, you could define the status, priority, comment, title etc then just create a new incident from the quick incidents list and many fields are completed for you.

However, the other possibility is that you have an incident in your helpdesk and you then want to create a duplicate of that incident for example you have problem management and you want to log a new problem and take all of the data from your incident.

This is also possible, you can use the Tasks within helpdesk to display a link on relevant incidents, then when you click on the link it can duplicate any or all of the information from the ticket you currently have on the screen all you need to do when you define your task is in the set these properties section, you can say which properties you want completed on your new call, and on each one you can say Set from current this will copy the value from the current call.

Hope that helps,

Regards,
Mark.