ServiceDesk

 View Only
Back to discussions
Expand all | Collapse all

Is it possible to return the ticket number from the Service Desk 7 Webservice?

  • 1.  Is it possible to return the ticket number from the Service Desk 7 Webservice?

    Posted May 03, 2011 04:21 AM
    Looking for assistance in how to return the ticket number from the ServiceDesk 7 webservice so I can display on the page. We are using Symantec ServiceDesk 7 and want to create an online form using the Webservice.  The incident was successfully created and received the email notification (Incident: IM-014230 has been created  for you or has been updated.)  but the returned value is a hexadecimal characters on the page. 
     

    My Source code:

    wsSD7.IncidentManagement ws = new wsSD7.IncidentManagement();

    string callID= ws.CreateIncidentSimple("Test", "Testing please ignore and close this ticket", "test@gmail.com", "test@gmail.com");

    Response.Write(callID);

     

    Output returned callID:

    21a6afad-e539-4828-8847-da84b07bdfc5