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Is it possible to speak to someone at Symantec that speaks good English?

Created: 16 Oct 2012 | 2 comments

Rockitman

I am so frustrated! I am trying to figure out licenses, serial numbers, downloading software, but am getting nowhere with all these help support phone people who are all obviously from India. I have to constantly ask them to repeat what they are saying and it is tedious and unfruitful. I just want some help and I can't understand a word they're saying to me.

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Backup and Recovery, Backup Exec - 2012, Backup Exec

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Jaydeep S Symantec Employee Accredited Certified

Is it possible to speak to someone at Symantec that speaks good English? - Comment:16 Oct 2012 : Link

I would request you to look at this article

Step By Step guide to download and install Backup Exec
http://www.symantec.com/docs/TECH159346

If you face any trouble, let me know.

CraigV Trusted Advisor Partner Accredited

Is it possible to speak to someone at Symantec that speaks good English? - Comment:17 Oct 2012 : Link

Hi Rockitman,

I've asked to speak to someone who spoke better English before...it is your right as a customer, and you certainly shouldn't feel bad about it.

That said, check the link below for the download of BE 2012:

https://www4.symantec.com/Vrt/offer?a_id=91523

The links below relate to licensing:

http://www.symantec.com/business/support/index?page=content&id=TECH178483

http://www.symantec.com/business/support/index?page=content&id=TECH178479&actp=search&viewlocale=en_US&searchid=1332241077555

https://www-secure.symantec.com/connect/articles/backup-exec-2012-licensing-getting-started

Here's another link on BE 2012 with a link to the Tech Center which will show you via a video how to install the application:

https://www-secure.symantec.com/connect/videos/what-s-new-backup-exec-2012

Thanks!

EDIT: Otherwise post your questions here and you might find they get answered far faster...

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