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Is it possible to speak to someone at Symantec that speaks good English?

Created: 16 Oct 2012 | 2 comments

I am so frustrated!    I am trying to figure out licenses, serial numbers, downloading software,  but am getting nowhere with all these help support phone people who are all obviously from India.    I have to constantly ask them to repeat what they are saying and it is tedious and unfruitful.    I just want some help and I can't understand a word they're saying to me.

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Jaydeep S's picture

I would request you to look at this article

Step By Step guide to download and install Backup Exec
http://www.symantec.com/docs/TECH159346 
 

If you face any trouble, let me know.

CraigV's picture

Hi Rockitman,

I've asked to speak to someone who spoke better English before...it is your right as a customer, and you certainly shouldn't feel bad about it.

That said, check the link below for the download of BE 2012:

https://www4.symantec.com/Vrt/offer?a_id=91523

The links below relate to licensing:

http://www.symantec.com/business/support/index?page=content&id=TECH178483

http://www.symantec.com/business/support/index?page=content&id=TECH178479&actp=search&viewlocale=en_US&searchid=1332241077555

https://www-secure.symantec.com/connect/articles/backup-exec-2012-licensing-getting-started

Here's another link on BE 2012 with a link to the Tech Center which will show you  via a video how to install the application:

https://www-secure.symantec.com/connect/videos/what-s-new-backup-exec-2012

Thanks!

EDIT: Otherwise post your questions here and you might find they get answered far faster...

Alternative ways to access Backup Exec Technical Support:

https://www-secure.symantec.com/connect/blogs/alte...