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is it Virus issue?

Updated: 21 May 2010 | 6 comments
jbmtl's picture
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hi,

actually one of my client in his system when he is trying to open E drive in mycomputer

its opening but in that no files are appearing but if i see properties  of that drive it showing the size of files which were he copied earlier

but whenever he opening that drive files of not appearing,  so what could be problem?

is it any virus issue? he using windows XP O.S. and he is using SAV anti-virus,

and in his sytem anti-virus also up-to-date

please tell me the solution for this issue

thanks

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sandip_sali's picture
24
Jun
2009
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Suscpicious Activity

Hi,

       You mentioned that "No files are appearing but if i see properties of that drive it showing the size of files which were he copied earlier".

Before we come to any conclusion please check the attributes of the file I mean whether it is hidden. Try selecting the option "View all files" and then check if the files show up if they dont then we can decide the further course of troubleshooting.

Thanks & Regards Sandip C Sali

jbmtl's picture
24
Jun
2009
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all the ways veryfied

ya as u said that i checked the attributes

and also i checked the hidden status

even if click show all hidden files also still no files are appearing

Aniket Amdekar's picture
24
Jun
2009
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Could you go in command

Could you go in command prompt and run a dir command in that directory. Let us know if that shows you the files.
If it does, then try to copy the files to  a different location using command prompt.

If its an issue with permissions, or hidden attribute set for those files these symptoms can occur.

Cheers,
Aniket

jbmtl's picture
24
Jun
2009
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i cked in command prompt also

even i checked in command prompt also

but no use, from command prompt also only the size is appearing

like these many files are there, this size of files but what are all those files what is those files names it appearing

so plase tell me is it any other issue?

Ajju's picture
24
Jun
2009
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on command prompt check dir

on command prompt check

dir /ah

this will display all hidden files and directory.

From google you can download RRT tool and check to unhide hidden folders.

Bijay.Swain's picture
24
Jun
2009
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in command prompt use

in command prompt use command

e:\>attrib -a -r -s -h

and see the e drive. virus may have changed your file attribute to hidden.