Symantec Management Platform (Notification Server)

Planning on upgrading to 7.5 (ahhhhh!) anyway, reading documentation i'm told to fix any errors if possible. I have this one (among others)

"21/01/2014 14:11:52","ItemCacheSize core setting is too small to satisfy the level of cachable item load requests received. Current Size: 3000","Altiris.NS.ItemManagement.Item.HandleItemCacheFlooded","w3wp","70"

Any idea - found 2 articles in KB and neither apply. - Using 7.1SP2
 

That paramter is the cache size for the GuidCache that is the item cache for cultures. The default is 500kb.

You could either increase that number by 1000 to see if the error goes away, or, for a more accurate value, run the following queries and then add 25% to the largets value, as I belieev that one of these tables are related to that parameter:

SELECT COUNT (*) FROM Culture
SELECT COUNT (*) FROM Inv_Culture

OK, got 2 results back from qry 208 & 214. So I dont understand these figures. If the current setting is 3000 you say add 1000 or add 50% to 214 - which would make it 320. I am not following!

also, how do I change it ?

OK, as the paramter is in KB a row count value is not going to be of use, unless it can be translated into KB.

To chnage this value, you can either modify the "C:\ProgramData\Symantec\SMP\Settings\CoreSettings.config" file directly, or use the "path\Altiris\Notification Server\Bin\Tools\NSConfigurator.exe" tool to do so.

Done that - still getting the 3000 mentioned - does server need a reboot ?

Shouldn't do; however, a restart of the Altiris services wouldn't hurt.

Restarted altiris services on NS box. checked the coresettings.config file and it has the correct entry of 4000

  <customSetting key="ItemCacheSize" type="local" value="4000" />

still getting this error in Event viewer.!

Is the error saying that 4000 is too small?  If so, increase it again by 1000 and try again, until you reach a value that does rectify this situation.

Seems to have gone now. thanks for your help.