ITMS Administrator Group

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  • 1.  ITMS 7.1 SP2 and ServiceDesk 7.1 Upgradation/Migration

    Posted Jun 04, 2014 04:57 PM

    Hi All,

    I have Altiris ITMS 7.1 sp2 installed in my environment with Symantec Servicedesk 7.1

    I want to upgrade both Altiris ITMS 7.1 and ServiceDesk 7.1 to New version ITMS 7.5 and ServiceDesk 7.5.

    What should be the best approch for the upgradation of ITMS from 7.1 to 7.5, and Migration of Servicedesk from 7.1 to 7.5

    1.      Should I first upgrade ITMS 7.1 to ITMS 7.5 and leave the Servicedesk 7.1 then later after satisfaction with the upgradation of ITMS 7.5 I should start  

             Migration of ServiceDesk from 7.1 to 7.5 

    2.     if I upgrade Altiris ITMS 7.1 to 7.5 then Servicedesk 7.1 work with ITMS 7.5 or not.

     

     

    regards

     

    Waqar

     

     



  • 2.  RE: ITMS 7.1 SP2 and ServiceDesk 7.1 Upgradation/Migration

    Broadcom Employee
    Posted Jun 04, 2014 05:19 PM

    Waqar,

    ServiceDesk 7.1 is compatible with ITMS 7.5, so there is no problem with you performing the upgrade to ITMS 7.5 and getting comfortable with it before performing your migration of ServiceDesk 7.1 to ServiceDesk 7.5.