Video Screencast Help

ITMS 7.5 Cloud Enabled Management Setup "Agent Site configuration failed. See log for more details."

Created: 28 Aug 2012 | 4 comments
rajeshm_81's picture

Hi All !!

Please help me if anyone sucessfully configured ITSM 7.5 Cloud enabled management setup.

In my secenario I ahve Installed the ITMS 7.5 orion beta version.

I stucked at Agent site configuration setup " It gives error like Agent Site configuration failed. See log for more details"

When I seee the smp log there is

event date="08/27/2012 06:49:33.3408430 +00:00" severity="2" hostName="ITMS75" source="Altiris.NS.StandardItems.Product.CoreSolutionHelper.AddFirewallPortException" module="AeXSVC.exe" process="AeXSvc" pid="1260" thread="28" tickCount="4765939"><![CDATA[Failed to add Firewall exception for CEM Port, attempt #2. Will be retried.]]></event>

Though i have opende up port for CEM 4726 on SMP server .

Please help to resolve the issue.



Comments 4 CommentsJump to latest comment

fabio.sanches's picture

Hi Rajesh,

Do you have Windows Firewall enabled on this server? Could you please try disable the Windows Firewall?

I think that you could also post this on because is where we´re working on Orion 7.5 release.


rajeshm_81's picture

Hi Luke,

Thanks for the reply, i have already disabled the windows firewall on SMP server.

I ahd also post the error on symatec beta site but didn't get any reply from there.

If such issues arise then whom to contact for the solution. Can i have any contact details for the same.

Thanks in Advance

dlopes's picture

rajesh any chance you can point me to beta registration??

Looking forward to test it out.

Daniel Oliveira

Daniel Lopes de Oliveira
Technical Team Leader - Endpoint Management & Mobility

djkiff9000's picture

I also am looking to test the Beta.

I have an account on symbeta, and have Endpoint Management selected in my profile, but have not seen a registration link for SMP 7.5.

Thank you.

Dave Kiff