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The "ITMS Technical Resource Kit" has been published.

Created: 13 Jun 2012 | 15 comments
MicaPete's picture

We have published the ITMS Technical Resource Kit. It features Symantec and 3rd-party tools that can be helpful in diagnosing problems with IT Management Suite and its components.

To access the resource kit, go to http://www.symantec.com/docs/HOWTO77027.

Comments 15 CommentsJump to latest comment

Pascal KOTTE's picture

Hum, the link is not working :(

~Pascal @ Kotte.net~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

ohzone - CherylPeterson's picture

We're working on getting the document bck online - thanks for your patience!

Cheryl

Endpoint Management,
Endpoint Virtualization
Managing Mobility
Community Manager
www.twitter.com/EMnV_symc
Need Altiris help? IRC chat #Altiris

Triinu Gross's picture

the article is available now:
http://www.symantec.com/docs/HOWTO77027

If your issue has been addressed, please use the "Mark as Solution" link for the relevant thread.

MicaPete's picture

Hello,

we had to take this article offline for a couple of weeks, but will re-publish as soon as possible. We apologize for any inconveneience this may cause.

MicaPete's picture

Scott, no, withdrawing the link for the time being is not related to technical issues.

ianatkin's picture

Will this ever come back? This is referenced in SIM for people installing ITMS -it's not very professional to have this link broken.

Kind Regards,
Ian./

Ian Atkin, IT Services, Oxford University, UK

Connect Etiquette: "Mark as Solution" those posts which assist you most in resolving your problem, and give a thumbs up to useful articles and downloads

Pascal KOTTE's picture

Hi Ian, Yes the link is working now :) But allways try 2 times, the 1st try often go home support page instead. :P Not joking...

 http://www.symantec.com/docs/HOWTO77027

~Pascal @ Kotte.net~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

Pascal KOTTE's picture

Hum the MSI install an obsolete SSEtools.exe you can get latest from the

http://www.symantec.com/docs/HOWTO60787

It is a nice portable program :)

Notice if you run the MSI above, you got an update proposal, accept, this auto download latest version, no problem.

If you got the "windows cannot access the specified device path file..." just add the "execute-read" for your account on the parent folder "Altiris", as the tools copy it on the root the install program folder.

Strange, also why a 32 bit package ? Perhaps SSE tools can run a client to access logs not from the server... If yes, would be great ! I already try to get the "Log viewer" as stand alone, without success :(

I feel the tools SoftwareReplicator.EXE, could be nice, except why coming when all work done manually already :(

Symantec Software Resource Replicator

Used in an upgrade scenario from Symantec Management Platform 7.0 to 7.1.

Currently, the 7.0 to 7.1 migration tool does not migrate software resources from 7.0 to 7.1.

The Symantec Software Resource Replicator utility migrates "logical" information for deliverable software resources from one Notification Server to another. Note that the utility does not migrate physical packages. Physical packages should be migrated manually

For more information, go to http://www.symantec.com/docs/TECH166711

Well, thanks a lot Symantec for publishing such requested tools from years... As we were having with Altiris NS6, some long years ago, before 2008 :P

~Pascal @ Kotte.net~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

ohzone - CherylPeterson's picture

The issue has been resolved and the ITMS Technical Resource Kit is once again available.

Thanks!
Cheryl

Endpoint Management,
Endpoint Virtualization
Managing Mobility
Community Manager
www.twitter.com/EMnV_symc
Need Altiris help? IRC chat #Altiris

Pascal KOTTE's picture

Hum, the Queue Monitor seems stop working, not sure but seems from MP1...

Server queue is empty display, only agent queue are available... :(

See the end of this message for details on invoking 
just-in-time (JIT) debugging instead of this dialog box.
 
************** Exception Text **************
System.Collections.Generic.KeyNotFoundException: The given key was not present in the dictionary.
   at System.ThrowHelper.ThrowKeyNotFoundException()
   at System.Collections.Generic.Dictionary`2.get_Item(TKey key)
   at Symantec.SseTools.QueueMonitorFormMain.updateQueueDataTable(List`1 directoryInfos)
   at Symantec.SseTools.QueueMonitorFormMain.setupQueuePath(String queuePath, DataGridView gridView)
   at Symantec.SseTools.QueueMonitorFormMain.beginMonitoring()
   at System.Windows.Forms.Form.OnShown(EventArgs e)
   at System.Windows.Forms.Control.InvokeMarshaledCallbackHelper(Object obj)
   at System.Threading.ExecutionContext.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state)
   at System.Windows.Forms.Control.InvokeMarshaledCallback(ThreadMethodEntry tme)
   at System.Windows.Forms.Control.InvokeMarshaledCallbacks()
 
 
************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
----------------------------------------
ssetools
    Assembly Version: 1.9.3.1
    Win32 Version: 1.9.3.1
    CodeBase: file:///C:/temp/ssetools.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5460 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5462 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
Microsoft.VisualBasic
    Assembly Version: 8.0.0.0
    Win32 Version: 8.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System.Core
    Assembly Version: 3.5.0.0
    Win32 Version: 3.5.30729.5420 built by: Win7SP1
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Core/3.5.0.0__b77a5c561934e089/System.Core.dll
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
mkxcdfbw
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5456 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_64/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
 
************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.
 
For example:
 
<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>
 
When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.
 
 

~Pascal @ Kotte.net~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF

Clint's picture

Is there supposed to be an attachment with all of the tools in HOWTO77027 as I don't see anything in the KB article itself?  If not, where can I get the msi file mentioned?

Clint

MicaPete's picture

The msi files should now be available as an attachment.

Clint's picture

Should the msi be installed on the SMP server itself or were they meant to be loaded on a workstation for remote troubleshooting?  Also, what's the difference between the 2 attachments as the KB article says nothing about this?

Clint

Pascal KOTTE's picture

Seems the fact a 32bit attachment MSI, look like you can install on workstation, but I feel SEEtools should be on NS. So I believe this second 32bit package, is for 7.0 NS servers :)

~Pascal @ Kotte.net~ Do you speak French? Et utilisez Altiris: venez nous rejoindre sur le GUASF