The amount of suffering I have endured while trying to get this crappy software to work is uncalculable. I consider myself to be above average in computer literacy. This software doesn't like anyone who isn't a programmer or a computer engineer. It's just horrible.

 

Here is an example of a situation I encountered last week:

 

I had a laptop on our network that had SEP installed. I'm still working through the server management issues and installed SEP on only a handful of computers until I actually got the SEPM to recognize the clients (still can't get this to work) but this laptop seemed to be keeping itself up to date with virus definitions, etc. Well, the laptop caught a virus (one of those that puts up fake messages about how the PC is infected with spyware/viruses and to visit a link to remove it). The first thing I did was run SpyBot (also ran another free antispyware program) and it found a couple of things but after "fixing" those problems, the virus activities remained. I then ran a full scan with SEP. I double-checked the definitions dates and they were within a day or two of the current date. End result was SEP said there were no threats detected. WHAT?? NO THREATS?

 

Installed free version of AVG Antivirus and it detected 8 infections immediately and removed them. End result was that the laptop was back to normal.

 

Explain that one to me Syamntec. I have put a request in to my AV vendor that we get a refund for this software and we will seek out something else. In the event I can't, I will NEVER buy another Symantec product again.