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Java

Created: 07 Jun 2012 | 7 comments

Giuliano G

What is the latest version of Java that will work with Endpoint Protection Manager Remote Console? Will Jave 7 work?

Discussion Filed Under:

Security, Endpoint Protection Small Business Edition 12.x

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Comments 7 Comments • Jump to latest comment

Ashish-Sharma

Java - Comment:07 Jun 2012 : Link

You need to know how to install a Java console for Symantec Endpoint Protection Manager.

http://www.symantec.com/business/support/index?page=content&id=TECH105171

The remote console with work with java 1.6 update 4-7 as well if installed on machine. No other 1.6 versions are supported at this time.

Thanks In Advance

Ashish Sharma

SEPM Knowledgebase Documents

Mithun Sanghavi Symantec Employee Technical Support Accredited

Java - Comment:08 Jun 2012 : Link

Hello,

What version of SEP SBE are you running?

Java 7 is not supported with SEP 12.1 RU1 MP1. However in the further releases of SEP, it may be supported.

Here are the steps with Java 1.6 update 31 to access SEPM via Java console:

Make sure you have installed the latest version of Java 1.6 update 31 installed on the SEPM server.
Open a web browser and go to: http://localhost:9090/
Once the site comes up click the "DOWNLOAD & LOG IN" link (the upper right hand button). This should launch the remote console.
If you get a Java security error that says "Block potentially unsafe components from being run?" click "No".

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

Christopher R. Kinard

Java - Comment:21 Jun 2012 : Link

This has to be some kind of sick joke.

With the update schedule of SEP we might see compatability with Java 7 sometime next year.

I have always hated how SEPM's console is a Java application. Its pathetically slow, buggy, windows do not act the way they should (editing firewall rules is a nightmare). I have no idea why they can not make it an actual program.

If it is because they want to make it so it works on mac then why to all the log files come out in some stupid format (another massive gripe I have with this software) only IE can read?

Mithun Sanghavi Symantec Employee Technical Support Accredited

Java - Comment:22 Jun 2012 : Link

Hello,

Java 7 is supported in the SEP 12.1 RU2 which is currently planned for autumn 2012.

http://www.symantec.com/docs/TECH189972

Secondly, your IDEA for Enhancement is appreciated.

I would request you to add the same under IDEA's Section.

https://www-secure.symantec.com/connect/node/add/idea?add_context=691

Hope that helps!!

Mithun Sanghavi
Symantec Technical Support Engineer, SEP
MIM | MCSA | MCTS | STS | ITIL v3

Twitter: @mithun_sanghavi

Don't forget to mark your thread as 'SOLVED' with the answer that best helps you.<&a

Kelm

Java - Comment:11 Sep 2012 : Link

Chris,

I fully second your post as I am suffering from the same pain.

Most other AV management packages offer either a native console or a real web UI. It would thus be really interesting to hear what Symantec has in mind for the future of SEPM, also in the light of current java vulnerabilities.

As you mentioned the IE/Windows-specific "mht" report format is another significant shortcoming of SEPM. I can't read it on Mac or on my BlackBerry when I am out... a pain. It is hard to understand why "mht" is chosen over something that works cross-platform.

What keeps me from switching is the PowerPC support that Symantec still offers (and others either dropped already or never had)... but that argument is getting weaker and weaker...

Just my 2ct,

Peter

NRaj

Java - Comment:08 Jun 2012 : Link

Use versions before 7.

Will C.

Java - Comment:14 Jun 2012 : Link

I finally figured out that Java 7 was causing the problems on my computer. I got it working, so I decided to post my solution here. I was receiving this error after login:

"You are no longer connected to the Symantec Endpoint Protection Manager. You must log on again to continue."
... followed by:
"Unexpected server error. [0x10010000]."

I was able to work around it by editing the shortcut, which was pointing to javaws.exe in my Windows directory. I explicitly set it to point to my 32-bit JRE 6 location instead, since I had Java 6 and Java 7 both installed. If your JRE is in a non-standard path, adjust as needed.

Make sure you have the 32-bit Java SE Runtime Environment 6 installed (latest version recommended). If you don't have it, you can get the latest from java.sun.com in their archives. http://www.oracle.com/technetwork/java/javase/downloads/index.html

For a 64-bit OS, change your JRE to the following:

"C:\Program Files (x86)\Java\jre6\bin\javaws.exe" -localfile ... (the rest of the shortcut)

For a 32-bit OS, change your JRE to the following:

"C:\Program Files\Java\jre6\bin\javaws.exe" -localfile ... (the rest of the shortcut)

Please note that the "C:\Program Files\" path doesn't work on a 64-bit machine, even if the file exists. It will hang after logon (or alt least mine did).

I can vouch that this worked on Windows 7, 64-bit with JRE version 1.6.0_32 (6 update 32).

Java

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