Endpoint Protection

after adding a secodn site so i can migrate my SEPM to a new server the install went fine but the SEPM service keeps stopping.  This is the error i get

The Java Virtual Machine has exited with a code of 1, the service is being stopped.  the service is sesm.  This is isntall on server 2008 R2.  Thanks.

Moved to AV forum

This problem can have several different causes. Most common are problems connecting to the database.

• This issue can happen if the SEPM web server in IIS is set to bind to a specific IP address instead of (All Unassigned) which is the default.

Option 1: go to the Properties dialog of the Default Web Site (or the site configured during the install) in the IIS management console and change the IP address binding back to (All Unassigned).

Option 2: If running on a 64bit machine IIS needs to be in 64bit mode(default but can be changed by other programs if IIS is running other sites before the install of the manager.

• If you see this error just after an install or a database reconfiguration or restore then the error might be caused by incomplete database settings.

Open up the "Management Server Configuration Wizard" from the start menu and walk through the "Reconfigure the management server" wizard to make sure all settings for the database are correct. Once this is completed the Symantec Endpoint Protection Manager service should start properly again.

• If configured to use a Microsoft SQL server and the database is down or the machine unreachable this can also cause the SEPM service to shut down.

Verify the connection to the SQL database from the SEPM machine.

• If configured to use the embedded database verify that it is running and reachable.

Verify that the "Symantec Embedded Database" service is running and that the dbsrv9.exe process is listening on TCP port 2638.

• If there is already an application listening on one of the TCP ports the console is configured to use it can also cause the service to fail.

Verify that no other process is listening on TCP ports 8443, 9090 or 8005

• This issue can occur if folder permissions are not correct on the "Symantec Endpoint Protection Manager" folder.

Verify that "Users" have at least "Read & Execute", "List File Contents", and "Read" permissions on the "Symantec Endpoint Protection Manager" folder.

This article provides valuable insight on the communication ports used by Symantec Endpoint Protection Manager

http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2007090614430148

Enable debug logging of the Symantec Endpoint Protection Manager to gather more information about the problem.

• Open the file C:\Program Files\Symantec\Symantec Endpoint Protection Manager\tomcat\etc\conf.properties for editing.
• Add the line scm.log.loglevel=fine to the bottom of the file.
• Try restarting the Symantec Endpoint Protection Manager service again.
• After the service has stopped look for hints to the problem in the catalina.out and scm-server-0.log files located in the "Symantec Endpoint Protection Manager\tomcat\logs" folder.

How to debug the Symantec Endpoint Protection Manager console in Symantec Endpoint Protection 11.x

http://www.symantec.com/docs/TECH102413

Hope this works

Read this article -

Symantec Endpoint Protection Manager 11.x Communication Troubleshooting

http://www.symantec.com/docs/TECH102681